Senior Design Program Manager - Customer-Centric Delivery

JPMorgan Chase & Co.; New York (NY); On-site; USD 120,000 - 165,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Senior Associate Design Program Manager for the Card team to plan, manage, and optimize day-to-day workflows, processes, and reporting for digital and physical design projects.

You will partner with Design, Product, Engineering, and Research to drive clarity, alignment, and delivery, champion process improvements, and serve as a trusted connection across teams. This role thrives in ambiguity with proactive, strategic decision-making.

Qualifications

• 3+ years of project or program management experience with digital design or marketing teams
• Understanding of product development lifecycle at scale
• Understanding of Waterfall and Agile methodologies
• Experience with Monday.com and JIRA tools

Responsibilities

• Oversee and manage a digital and physical product portfolio including intake, assessment, resourcing, execution, tracking, and capacity
• Partner with Design Leads, Product Owners, Tech Leads, and Scrum Masters on execution, delivery and reporting
• Facilitate cross-impacting project discussions with multiple design teams and stakeholders
• Coordinate with Digital Design, Product, and Line-of-Business teams to align on business demand, capacity and execution
• Track project milestones, update status regularly, and generate reports as requested
• Drive concept readiness and artifact quality with Digital and other teams
• Develop clear plan covering size, scope, sequence, and next steps for design activities
• Serve as a single point of contact for project status and issue management
• Ensure deliverables are clearly specified, scoped, and agreed between client and internal teams
• Manage small, medium, and large projects for successful delivery
• Champion ongoing firm-wide and design team process improvements

Skills

Project management

Lifecycle planning

Waterfall methodologies

Agile methodologies

Cross-functional collaboration

Communication

Stakeholder management

Strategic planning

AI-driven discovery

Fast-paced environment

Tools

Monday.com

JIRA

Job description

JPMorgan Chase & Co. is seeking a Senior Associate Design Program Manager for the Card team to plan, manage, and optimize day-to-day workflows, processes, and reporting for digital and physical design projects.

You will partner with Design, Product, Engineering, and Research to drive clarity, alignment, and delivery, champion process improvements, and serve as a trusted connection across teams. This role thrives in ambiguity with proactive, strategic decision-making.