Senior Design Program Manager - Cross‑Team Delivery

J.P. Morgan; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Chase Card is seeking a Senior Associate Design Program Manager to plan and manage the day-to-day workflow, processes, and reporting that support growing digital and physical design project work. You will bring structure to complex, interdisciplinary efforts while partnering across design, product, engineering, and research to drive clarity, alignment, and delivery.

In a fast-paced, collaborative environment you will champion process improvements, serve as a trusted point of connection across

Qualifications

• 3+ years of project or program management experience working with digital design or marketing teams.
• Understanding of the product development lifecycle at scale.
• Understanding of Waterfall and Agile project methodologies.
• Experience or familiarity with Monday.com and JIRA software tools.
• Demonstrated effectiveness developing plans, prioritizing activities, and driving execution.

Responsibilities

• Oversee and manage a digital and physical product portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity
• Partner closely with Design Leads, Product Owners, Tech Leads, and Scrum Masters on execution, delivery, and reporting
• Facilitate cross-impacting project discussions with multiple design teams and stakeholders
• Collaborate with Digital Design, Product, and Line-of-Business teams to understand business demand, plan capacity, and guide project execution
• Track projects to ensure milestones are met, document and update project status regularly, produce reports as requested, and serve as overall traffic manager
• Drive concept readiness and artifact quality in partnership with Digital and other teams
• Consult with design teams to develop clear plans covering size, scope, sequence, and next steps for design activities
• Serve as a single point of contact for project status and issue management
• Ensure all deliverables, often complex and interlinked, are clearly specified, scoped, and agreed between client and internal teams
• Manage small, medium, and large projects for successful delivery
• Champion ongoing firm-wide and design team process improvements

Skills

Project management

Digital design collaboration

Waterfall methodology

Agile methodologies

Communication skills

Cross-functional collaboration

AI for discovery

Tools

Monday.com

JIRA

Job description

Chase Card is seeking a Senior Associate Design Program Manager to plan and manage the day-to-day workflow, processes, and reporting that support growing digital and physical design project work. You will bring structure to complex, interdisciplinary efforts while partnering across design, product, engineering, and research to drive clarity, alignment, and delivery.

In a fast-paced, collaborative environment you will champion process improvements, serve as a trusted point of connection across