Senior Design Program Manager, Card Experience

Fairygodboss; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Chase is seeking a Senior Associate Design Program Manager to lead day-to-day workflow, processes, and reporting for digital and physical design projects on the Card team. You will partner with design leads, product owners, engineers, and researchers to drive clarity, alignment, and delivery in ambiguity.

You thrive in a fast-paced, cross-functional environment, champion process improvements, and serve as a trusted liaison across teams, ensuring on-time, high-quality outcomes that delight

Qualifications

• 3+ years of project or program management experience working with digital design or marketing teams.
• Understanding of the product development lifecycle at scale.
• Understanding of Waterfall and Agile project methodologies.
• Experience or familiarity with Monday.com and JIRA software tools.
• Demonstrated effectiveness developing plans, prioritizing activities, and driving execution.
• Experience thriving in a fast-paced, collaborative, cross-disciplinary, and geographically dispersed environment.
• Excellent written and verbal communication skills, including the ability to present complex information clearly and handle sensitive information appropriately.
• Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively, and independently.
• Flexibility and adaptability to change direction based on team and stakeholder consensus.
• Demonstrated ability to use AI tools to accelerate product discovery and delivery while maintaining strong judgment on data privacy, risk, and human oversight.

Responsibilities

• Oversee and manage a digital and physical product portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity.
• Partner closely with Design Leads, Product Owners, Tech Leads, and Scrum Masters on execution, delivery, and reporting.
• Facilitate cross-impacting project discussions with multiple design teams and stakeholders.
• Collaborate with Digital Design, Product, and Line-of-Business teams to understand business demand, plan capacity, and guide project execution.
• Track projects to ensure milestones are met, document and update project status regularly, produce reports as requested, and serve as overall traffic manager.
• Drive concept readiness and artifact quality in partnership with Digital and other teams.
• Consult with design teams to develop clear plans covering size, scope, sequence, and next steps for design activities.
• Serve as a single point of contact for project status and issue management.
• Ensure all deliverables, often complex and interlinked, are clearly specified, scoped, and agreed between client and internal teams.
• Manage small, medium, and large projects for successful delivery.
• Champion ongoing firm-wide and design team process improvements.

Skills

Project management

Cross-functional

Agile methods

Communication

Prioritization

Tools

JIRA

Monday.com

Job description

Chase is seeking a Senior Associate Design Program Manager to lead day-to-day workflow, processes, and reporting for digital and physical design projects on the Card team. You will partner with design leads, product owners, engineers, and researchers to drive clarity, alignment, and delivery in ambiguity.

You thrive in a fast-paced, cross-functional environment, champion process improvements, and serve as a trusted liaison across teams, ensuring on-time, high-quality outcomes that delight