Design Program Manager: Customer-Centric Delivery

Next Frontier Capital; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health care

Retirement plan

On-site wellness centers

Tuition reimbursement

Mental health support

Job summary

Chase is seeking a Senior Associate Design Program Manager to organize day-to-day workflow, processes, and reporting for digital and physical design work on the Card team. You will partner across design, product, engineering, and research to drive clarity, alignment, and delivery.

The role emphasizes structured program management, cross-team collaboration, and process improvements in a fast-paced environment, with growth opportunities in customer-centric design.

Qualifications

• 3+ years of project or program management experience with digital design or marketing teams.
• Understanding of the product development lifecycle at scale.
• Understanding of Waterfall and Agile project methodologies.
• Experience or familiarity with Monday.com and JIRA software tools.
• Demonstrated effectiveness developing plans, prioritizing activities, and driving execution.
• Experience thriving in a fast-paced, collaborative, cross-disciplinary, and geographically dispersed environment.
• Excellent written and verbal communication skills, including the ability to present complex information clearly.
• Strong organizational skills coordinating multiple work streams independently.
• Flexibility to adapt to change based on team consensus.
• Experience using AI tools to accelerate product discovery with data privacy in mind.

Responsibilities

• Oversee and manage a digital and physical product portfolio, including intake, assessment, resourcing, execution, tracking, and team capacity
• Partner with Design Leads, Product Owners, Tech Leads, and Scrum Masters on execution, delivery, and reporting
• Facilitate cross-impacting project discussions with multiple design teams and stakeholders
• Collaborate with Digital Design, Product, and Line-of-Business teams to plan capacity and guide execution
• Track projects to milestones, update status, produce reports, and act as traffic manager
• Drive concept readiness and artifact quality with Digital and other teams
• Consult with design teams to develop plans covering size, scope, sequence, and next steps
• Serve as single point of contact for project status and issue management
• Ensure deliverables are clearly specified, scoped, and agreed between client and internal teams
• Manage small to large projects for successful delivery
• Champion ongoing firm-wide and design team process improvements

Skills

PM experience

Product lifecycle

Waterfall/Agile

Monday.com

JIRA

Planning and prioritization

Cross-functional collaboration

Communication

Organizational skills

AI tools for discovery

Risk management

Tools

Monday.com

JIRA

Job description

Chase is seeking a Senior Associate Design Program Manager to organize day-to-day workflow, processes, and reporting for digital and physical design work on the Card team. You will partner across design, product, engineering, and research to drive clarity, alignment, and delivery.

The role emphasizes structured program management, cross-team collaboration, and process improvements in a fast-paced environment, with growth opportunities in customer-centric design.