Senior Delivery Lead - Platform & Automation (Remote)

First Citizens Bank; Raleigh (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

First Citizens Bank is seeking a Principal Delivery Lead for a remote opportunity based in North Carolina, accountable for the end-to-end delivery of the enterprise architecture platform portfolio, including governance, API and integration middleware, workflow automation, and RPA.

You will translate architecture decisions into production-grade capabilities and drive delivery across four platform domains on a predictable cadence.

Qualifications

• Bachelor's Degree with 10 years of experience in Project Management or High School Diploma with 14 years of experience in Project Management.

Responsibilities

• Own the delivery plan, sequencing, and release calendar across all four platform domains.
• Drive execution from architecture intent through design, build, test, deployment, and stabilization.
• Establish and enforce definition-of-ready and definition-of-done standards for platform work.
• Manage delivery escalations, unblock technical impediments, and make sequencing calls when scope, dependency, and date pressures conflict.
• Maintain the integrated delivery view across the team
• Be the communication leader for the group and drive effective communications to customers, partners, and stakeholders
• Reduce technical debt deliberately: maintain a debt register with retirement plans tied to the delivery plan, not to an aspirational backlog.
• Run Operational Excellence and Pre-Change governance program across the teams
• Partner with operations and SRE functions on incident reduction, problem management, and post-incident engineering follow-through.
• Treat platform consumers as customers: drive API discoverability and self-service onboarding, developer documentation quality, and time-to-first-integration.
• Define and operate the intake and qualification path for workflow and robotics candidates, including technical feasibility assessment and automation-versus remediation judgment.
• Measure and report adoption and reuse, not just delivery completion.
• Serve as the delivery voice in enterprise architecture forums; test proposed decisions against implementation reality and surface where an architecture decision is undeliverable as written.
• Proactively manage stakeholder expectations and relationships
• Ensure delivered platform capability conforms to reference architecture, and document deviations formally as technical debt rather than by accretion.
• Provide feedback loops from delivery experience into roadmap and standards.
• Technical effort estimates and capacity requirements that inform planning
• Technical evaluation, integration design, engineering-level supplier engagement
• Drive skills development & Skill-mix requirements and technical role definition; day-to-day delivery direction
• Delivery status, release readiness, and platform health reporting
• Technical and delivery risk identification and remediation execution
• Technical communication to engineering and consuming teams
• Manage relationship with Business Risk and Controls team to effectively manage risk and control environment

Skills

Delivery leadership

API management

Integration middleware

Workflow automation

RPA platforms

Stakeholder management

Technical communication

Education

Bachelor's Degree

High School Diploma or GED

Tools

ESB

iPaaS

Event streaming

Job description

First Citizens Bank is seeking a Principal Delivery Lead for a remote opportunity based in North Carolina, accountable for the end-to-end delivery of the enterprise architecture platform portfolio, including governance, API and integration middleware, workflow automation, and RPA.

You will translate architecture decisions into production-grade capabilities and drive delivery across four platform domains on a predictable cadence.