Senior Managed Services Analyst II – Customer Solutions

GHX Company; United States; Vor Ort; USD 30.000 - 37.000; Vollzeit

Benefits dieser Stelle

Health insurance

Vision insurance

Dental insurance

401k matching

Paid time off

Education reimbursement

Zusammenfassung

GHX is seeking a Managed Services Analyst II to deliver exceptional customer service to both internal and external clients, supporting GHX products and services. The role emphasizes timely task completion, accuracy, and integrity in handling customer interactions.

The position involves acting as a liaison between customers and internal service delivery teams, analyzing dashboards to improve account health, and mentoring junior analysts while promoting GHX best practices across daily operations.

Qualifikationen

• High School Diploma or equivalent with 1–2 years of experience.
• Technical knowledge of software products.
• Working knowledge of Microsoft Office Suite, particularly Excel, Word and PowerPoint.
• Experience working in a team-oriented environment.
• Able to work 8am–5pm EST (Monday–Friday).
• Willing to travel up to 15% annually.

Aufgaben

• Serve as operational point of contact between customers and internal service delivery teams.
• Analyze dashboards for account health, service utilization, and operational metrics.
• Provide phone and email support to external customers and resolve issues.
• Document all work and customer interactions; meet KPI and QA metrics.
• Maintain and contribute to team reference materials.
• Train and mentor MSA I team members on communication standards.
• Support adoption of GHX best practices through daily interactions.

Kenntnisse

Customer service

Time management

Attention to detail

Integrity

Verbal communication

Written communication

KPI mindset

CRM experience

Team mentoring

Ausbildung

High School Diploma

Tools

Microsoft Excel

PowerPoint

Microsoft Office

Jobbeschreibung

GHX is seeking a Managed Services Analyst II to deliver exceptional customer service to both internal and external clients, supporting GHX products and services. The role emphasizes timely task completion, accuracy, and integrity in handling customer interactions.

The position involves acting as a liaison between customers and internal service delivery teams, analyzing dashboards to improve account health, and mentoring junior analysts while promoting GHX best practices across daily operations.