Dealer Performance & Deployment Consultant

Caterpillar; Cary (NC); Presencial; USD 113.000 - 169.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision benefits

401(k) savings plans

Tuition Reimbursement

Career Development

Incentive bonus

Descripción de la vacante

Caterpillar Inc. in Cary, NC is seeking a Business Deployment Consultant to accelerate dealer performance and drive adoption of new commercial capabilities across the dealer network.

You will partner with dealers and cross-functional teams to identify opportunities, solve business challenges, and implement practical solutions that deliver sustainable results in sales, service, and digital operations.

Formación

• Bachelor’s degree or equivalent experience.
• Five or more years of experience in sales, service, rental, aftermarket, retail operations, or commercial leadership within the Caterpillar dealer network or a comparable industrial distribution environment.
• Strong understanding of dealer operations, commercial business models, customer experience, digital tools, and performance improvement.
• Ability to analyze business performance, identify opportunities, make sound decisions, and drive measurable results in a fast-paced environment.
• Willingness to travel extensively, often on short notice, to support business needs across multiple locations.
• Experience as a Caterpillar field representative, dealer leader, or similar customer-facing commercial role.
• Background in management consulting, operational excellence, continuous improvement, or business transformation.
• Experience implementing commercial growth programs, retail concepts, pricing strategies, digital solutions, or other customer-focused initiatives.
• Experience leading change management efforts and influencing cross-functional teams.

Responsabilidades

• Promote a strong safety culture by aligning deployment activities with company standards, best practices, and required protocols.
• Model “Win the Right Way” behaviors while encouraging collaboration, accountability, and continuous improvement.
• Evaluate dealer performance across sales, rental, aftermarket, service, and digital operations to identify opportunities for improvement.
• Analyze business challenges, determine root causes, and develop practical action plans that support measurable performance gains.
• Partner with dealer teams to execute improvement strategies that drive sustainable business outcomes.
• Use key performance indicators and data-driven insights to monitor progress, adjust actions, and remove operational barriers.
• Coach dealer personnel and help establish repeatable processes that support long-term success.
• Support the launch and adoption of new commercial capabilities, including go-to-market strategies, retail concepts, digital solutions, and customer programs.
• Create and refine scalable tools, playbooks, training materials, and standard work processes to enable consistent execution.
• Lead change management activities, including communication, training, adoption planning, and reinforcement.
• Partner with internal stakeholders to align priorities, remove obstacles, and capture best practices for broader deployment across the dealer network.
• Share progress updates, deployment results, and key insights with leadership and stakeholders.
• Build trusted relationships with dealer personnel, customers, and internal business partners.
• Influence and align stakeholders to support business objectives and successful change adoption.
• Gather and apply Voice of Customer (VOC) feedback to strengthen commercial programs and deployment strategies.

Conocimientos

Customer Focus

Decision Making

Negotiating

Problem Solving

Relationship Management

Project Management

Educación

Bachelor’s degree or equivalent experience

Descripción del empleo

Caterpillar Inc. in Cary, NC is seeking a Business Deployment Consultant to accelerate dealer performance and drive adoption of new commercial capabilities across the dealer network.

You will partner with dealers and cross-functional teams to identify opportunities, solve business challenges, and implement practical solutions that deliver sustainable results in sales, service, and digital operations.