Senior Business Deployment Consultant

Caterpillar, Inc.; Boise (ID); On-site; USD 128,000 - 193,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Career Development

Incentive bonus

Job summary

Caterpillar is seeking a Senior Business Deployment Consultant to accelerate dealer performance and support adoption of new commercial capabilities across the dealer network. You will partner with dealers and cross-functional teams to identify opportunities, solve business challenges, and implement practical solutions that drive sustainable results.

Working across sales, rental, service, aftermarket, and digital operations, you will serve as a trusted advisor—building local capability and

Qualifications

• Customer Focus: Uses customer insights to develop practical solutions, strengthen relationships, and support business results.
• Decision Making and Critical Thinking: Applies sound judgement, data, and business insight to evaluate options, solve problems, and make informed decisions.
• Negotiating: Builds alignment through collaborative, solutions-focused discussions that balance business priorities, stakeholder needs, and long-term relationships.
• Problem Solving: Uses structured problem-solving methods to identify root causes, assess risks, and develop practical solutions that improve outcomes.
• Relationship Management: Builds productive relationships, maintains open communication, and aligns stakeholders around shared goals.
• Project Management: Plans, organizes, and tracks work to support project execution, resource alignment, stakeholder communication, and successful outcomes.

Responsibilities

• Safety & Culture Promote a strong safety culture by aligning deployment activities with company standards, best practices, and required protocols.
• Dealer Performance Improvement Evaluate dealer performance to identify opportunities and develop action plans that deliver measurable gains.
• Commercial Capability Deployment Support the launch and adoption of new commercial capabilities, including go-to-market strategies, retail concepts, digital solutions, and customer programs.
• Customer & Stakeholder Engagement Build trusted relationships with dealer personnel, customers, and internal business partners.

Skills

Customer Focus

Decision Making

Negotiating

Problem Solving

Relationship Management

Project Management

Education

Bachelor’s degree or equivalent experience

Job description

Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary

As a Senior Business Deployment Consultant, you will help accelerate dealer performance and support the adoption of new commercial capabilities across the dealer network. You will partner with dealers and cross-functional teams to identify opportunities, solve business challenges, and implement practical solutions that drive sustainable results. You will support go-to-market strategies, retail concepts, digital tools, and commercial processes that strengthen customer experience and improve business performance. Working across sales, rental, service, aftermarket, and digital operations, you will serve as a trusted advisor—building local capability, supporting change adoption, and helping dealers achieve long-term success.

What You Will Do (Job Duties)

• Safety & Culture Promote a strong safety culture by aligning deployment activities with company standards, best practices, and required protocols. Model “Win the Right Way” behaviors while encouraging collaboration, accountability, and continuous improvement.

• Dealer Performance Improvement Evaluate dealer performance across sales, rental, aftermarket, service, and digital operations to identify opportunities for improvement. Analyze business challenges, determine root causes, and develop practical action plans that support measurable performance gains. Partner with dealer teams to execute improvement strategies that drive sustainable business outcomes. Use key performance indicators and data-driven insights to monitor progress, adjust actions, and remove operational barriers. Coach dealer personnel and help establish repeatable processes that support long-term success.

• Commercial Capability Deployment Support the launch and adoption of new commercial capabilities, including go-to-market strategies, retail concepts, digital solutions, and customer programs. Create and refine scalable tools, playbooks, training materials, and standard work processes to enable consistent execution. Lead change management activities, including communication, training, adoption planning, and reinforcement. Partner with internal stakeholders to align priorities, remove obstacles, and capture best practices for broader deployment across the dealer network. Share progress updates, deployment results, and key insights with leadership and stakeholders.

• Customer & Stakeholder Engagement Build trusted relationships with dealer personnel, customers, and internal business partners. Influence and align stakeholders to support business objectives and successful change adoption. Gather and apply Voice of Customer (VOC) feedback to strengthen commercial programs and deployment strategies.

What You Will Have (Core Skills)

• Customer Focus: Uses customer insights to develop practical solutions, strengthen relationships, and support business results.
• Decision Making and Critical Thinking: Applies sound judgment, data, and business insight to evaluate options, solve problems, and make informed decisions.
• Negotiating: Builds alignment through collaborative, solutions-focused discussions that balance business priorities, stakeholder needs, and long-term relationships.
• Problem Solving: Uses structured problem-solving methods to identify root causes, assess risks, and develop practical solutions that improve outcomes.
• Relationship Management: Builds productive relationships, maintains open communication, and aligns stakeholders around shared goals.
• Project Management: Plans, organizes, and tracks work to support project execution, resource alignment, stakeholder communication, and successful outcomes.

Top Candidates Will Also Have:

• Bachelor’s degree or equivalent experience.
• Five or more years of progressive experience in sales, service, rental, aftermarket, retail operations, or commercial leadership within the Caterpillar dealer network or a comparable industrial distribution environment, including leading teams or major initiatives.
• Deep expertise in dealer operations, commercial business models, customer experience, digital tools, and large-scale performance improvement.
• Proven ability to assess complex business performance, set strategic direction, make high-impact decisions, and deliver measurable results across multiple dealers or markets.
• Willingness to travel extensively, often on short notice, to support business needs across multiple locations.
• Experience as a Caterpillar field representative, dealer leader, or senior customer-facing commercial leader, with a track record of influencing executive-level stakeholders.
• Background in management consulting, operational excellence, continuous improvement, or business transformation, including leading complex, multi-stakeholder engagements.
• Track record of designing and scaling commercial growth programs, retail concepts, pricing strategies, digital solutions, or other customer-focused initiatives.
• Demonstrated success leading organization-wide change initiatives, influencing senior leaders, and mentoring cross-functional teams.

Additional Information:

• This position is located in Cary, NC, Peoria, IL, and Boise, ID.
• Relocation assistance is available.
• Visa sponsorship or ISE assistance are not available.
• Expected travel is 50% domestic with possibility of international travel depending on business need.
• Caterpillar employees are required to work onsite 5 days a week when not traveling.

Summary Pay Range:

$128,470.00 - $192,710.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement * These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.

Qualified applicants of any age are encouraged to apply.

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.