Onsite Dealer Solutions & Growth Specialist

Caterpillar; Philadelphia (Philadelphia County); On-site; USD 98,000 - 146,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Health Lifestyle Programs

Employee Assistance Program

Voluntary Benefits and Employee Discos

Career Development

Incentive bonus

Disability benefits

Life Insurance

Parental leave

Adoption benefits

Tuition Reimbursement

Job summary

Caterpillar in Philadelphia, PA seeks a Customer Solutions Representative to manage dealer relationships and drive sales strategies. You will partner with dealers to strengthen machine, attachment, and service sales, support new product rollouts, review performance, and identify opportunities to improve business results and customer outcomes.

The role emphasizes customer-focused collaboration, industry knowledge, and value-based selling with travel up to 50%.

Qualifications

• Experience managing dealer, customer or partner relationships in a construction equipment sales environment.
• Knowledge of sales forecasting, dealer strategy, product positioning and performance review processes.
• Demonstrated success using customer insights, market knowledge and business data to support sales growth.

Responsibilities

• Apply the business model and follow established process guidance when reviewing and supporting variance programs and commercial actions.
• Help dealers build stronger forecast, sales, rental and used-equipment strategies through practical guidance on sales techniques and product positioning.
• Conduct regular sales performance reviews with dealers to identify opportunities, address performance gaps and support corrective actions.
• Present products and services to stakeholders, respond to customer questions and support solutions that address customer needs.
• Partner with dealers and internal teams to improve business results, strengthen customer outcomes and support new product rollouts.

Skills

Dealer relationships

Sales forecasting

Product positioning

Negotiation

Customer insights

Relationship management

Job description

Caterpillar in Philadelphia, PA seeks a Customer Solutions Representative to manage dealer relationships and drive sales strategies. You will partner with dealers to strengthen machine, attachment, and service sales, support new product rollouts, review performance, and identify opportunities to improve business results and customer outcomes.

The role emphasizes customer-focused collaboration, industry knowledge, and value-based selling with travel up to 50%.