Senior Deal Desk Strategist: SaaS Pricing & Contracts

Relativity; Charleston (SC); Hybrid; USD 78,000 - 118,000; Full time

Job summary

Relativity in Charleston, SC is seeking a Senior Deal Desk Analyst in Revenue Operations to enable scalable deal execution, assess pricing, licensing, and terms, and ensure governance across quote-to-contract. The role partners with Sales, Legal, Finance, Billing, and IT to improve deal velocity and strengthen controls.

This hybrid position requires strong commercial judgment, analytical rigor, and the ability to translate complex requirements into auditable, customer-aligned deals while

Qualifications

• Bachelor's degree in Business or equivalent work experience.
• 2 years in Deal Desk or Sales Ops.
• Experience in a SaaS environment.
• Ability to independently multi-task, prioritize, and drive projects to completion.

Responsibilities

• Lead the review and execution of standard or complex, strategic, and non-standard deals, ensuring pricing, licensing, contract terms, approvals, and deal structure align with customer needs, revenue goals, and internal policies.
• Serve as a senior Deal Desk resource for pricing, licensing, contracting, quoting, approvals, exceptions, and lead-to-contract processes, providing clear guidance to Sales and cross-functional stakeholders.
• Partner with Sales and downstream teams to move deals through quote creation, intake and review, approvals, exception handling, and operational handoffs.
• Recommend deal paths and exception decisions that balance customer experience, revenue goals, operational feasibility, risk, and policy compliance.
• Evaluate deal risk and business impact, including pricing, billing, operational complexity, and compliance requirements.
• Manage assigned Deal Desk work to support quality, turnaround time, and SLA goals by prioritizing urgent requests, removing blockers, escalating risks, and keeping stakeholders informed.
• Use data, ticket trends, stakeholder feedback, and operational insights to identify process gaps, recurring deal issues, policy concerns, and system limitations, and recommend practical improvements.
• Support new or improved deal workflows through discovery, requirements, testing, change management, documentation, training, and adoption support.
• Maintain Deal Desk documentation and enablement materials, including SOPs, approval guidance, pricing and licensing references, workflow instructions, and intake requirements.
• Support team effectiveness by mentoring peers, sharing best practices, reviewing complex scenarios, and helping standardize Deal Desk processes.

Skills

Collaboration

Communication

Contract Management

Deal Desk

Negotiation

Problem Solving

Process Improvements

Project Management

Sales Operations

Stakeholder Management

Education

Bachelor's degree in Business

Tools

Salesforce

CPQ

Job description

Relativity in Charleston, SC is seeking a Senior Deal Desk Analyst in Revenue Operations to enable scalable deal execution, assess pricing, licensing, and terms, and ensure governance across quote-to-contract. The role partners with Sales, Legal, Finance, Billing, and IT to improve deal velocity and strengthen controls.

This hybrid position requires strong commercial judgment, analytical rigor, and the ability to translate complex requirements into auditable, customer-aligned deals while