Senior Deal Desk Strategist

Relativity; Massachusetts; Hybrid; USD 78,000 - 118,000; Full time

Job summary

Relativity is seeking a Senior Deal Desk Analyst in a hybrid capacity to optimize quote-to-contract workflows in a SaaS environment. You will structure, price, license, and shepherd complex deals through approvals, collaborating with Sales, Legal, Finance, and IT to protect revenue and minimize risk.

You will mentor peers, improve processes, and maintain critical documentation while ensuring timely, audit-ready executions across the organization.

Qualifications

• Bachelor's degree in Business or equivalent work experience.
• Minimum 2 years in Deal Desk or Sales Ops.
• Experience in a SaaS environment is required.
• Ability to multitask, prioritize, and drive projects to completion.

Responsibilities

• Lead review and execution of standard or non-standard deals, ensuring policy alignment.
• Provide guidance on pricing, licensing, contracting, quoting, and approvals.
• Collaborate with Sales and cross-functional teams to move deals forward.
• Recommend deal paths while balancing customer experience and risk.
• Evaluate deal risk, pricing, billing complexity, and compliance.
• Manage Deal Desk workload to meet SLA targets.
• Identify process gaps and policy concerns to drive improvements.
• Maintain Deal Desk documentation, SOPs, and enablement materials.
• Mentor peers and help standardize Deal Desk processes.

Skills

Deal Desk

Pricing

Negotiation

Contract Management

Problem Solving

Project Management

Stakeholder Management

Communication

Collaboration

Process Improvements

Education

Bachelor's degree in Business or equivalent

Tools

Salesforce

CPQ

Job description

Relativity is seeking a Senior Deal Desk Analyst in a hybrid capacity to optimize quote-to-contract workflows in a SaaS environment. You will structure, price, license, and shepherd complex deals through approvals, collaborating with Sales, Legal, Finance, and IT to protect revenue and minimize risk.

You will mentor peers, improve processes, and maintain critical documentation while ensuring timely, audit-ready executions across the organization.