Senior Deal Desk Lead — SaaS, Hybrid

Relativity; Columbus (OH); Hybrid; USD 78,000 - 118,000; Full time

Job summary

Relativity seeks a Senior Deal Desk Analyst, Revenue Operations to enable scalable, compliant deal execution across complex SaaS opportunities. You will partner with global Sales to structure, price, license, and approve deals, ensuring governance and accurate handoffs.

You will mentor teammates, improve workflows, maintain deal documentation, and support quote-to-contract processes, with emphasis on risk assessment, policy compliance, and timely deal velocity.

Qualifications

• Bachelor's degree in Business or equivalent work experience.
• Experience in SaaS environments preferred.
• 2+ years in Deal Desk or Sales Ops or related role.

Responsibilities

• Lead the review and execution of standard or complex, strategic, and non-standard deals, ensuring pricing, licensing, contract terms, approvals, and deal structure align with customer needs, revenue goals, and internal policies.
• Serve as a senior Deal Desk resource for pricing, licensing, contracting, quoting, approvals, exceptions, and lead-to-contract processes, providing clear guidance to Sales and cross-functional stakeholders.
• Partner with Sales and downstream teams to move deals through quote creation, intake and review, approvals, exception handling, and operational handoffs.
• Recommend deal paths and exception decisions that balance customer experience, revenue goals, operational feasibility, risk, and policy compliance while supporting accurate and audit-ready execution.
• Evaluate deal risk and business impact, including pricing, billing, operational complexity, and compliance requirements.
• Manage assigned Deal Desk work to support quality, turnaround time, and SLA goals by prioritizing urgent requests, removing blockers, escalating risks, and keeping stakeholders informed.
• Use data, ticket trends, stakeholder feedback, and operational insights to identify process gaps, recurring deal issues, policy concerns, and system limitations, and recommend practical improvements.
• Support new or improved deal workflows through discovery, requirements, testing, change management, documentation, training, and adoption support.
• Maintain Deal Desk documentation and enablement materials, including SOPs, approval guidance, pricing and licensing references, workflow instructions, and intake requirements.
• Support team effectiveness by mentoring peers, sharing best practices, reviewing complex scenarios, and helping standardize Deal Desk processes.

Skills

Deal Desk

Sales Operations

Pricing & Licensing

Contract Management

Negotiation

Process Improvements

Project Management

Stakeholder Management

Education

Bachelor's degree in Business; or equivalent work experience

Job description

Relativity seeks a Senior Deal Desk Analyst, Revenue Operations to enable scalable, compliant deal execution across complex SaaS opportunities. You will partner with global Sales to structure, price, license, and approve deals, ensuring governance and accurate handoffs.

You will mentor teammates, improve workflows, maintain deal documentation, and support quote-to-contract processes, with emphasis on risk assessment, policy compliance, and timely deal velocity.