Senior DCP: SIL Mentor & Client Skills Coach

Boys-; Louisville (KY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k) with company match

Paid Time Off

Job summary

Boys & Girls Haven is seeking a Senior Direct Care Professional to provide direct support, coaching, and skill development to youth in the SIL program. This role requires trauma-informed practice, independent living instruction, and collaboration with a multi-disciplinary team to promote client independence.

The Senior DCP serves as an experienced frontline resource, guides DCPs, supports program operations, and participates in the SIL on-call rotation.

Qualifications

• Relevant college coursework or degree in human services or related field preferred.
• Minimum of three years of relevant experience working with adolescents or young adults preferred.
• Demonstrated leadership, reliability, professional judgment, and ability to work effectively as part of a team.
• Ability to work effectively with young people who have experienced trauma, instability, or child welfare involvement.
• Valid driver's license and ability to meet BGH vehicle-insurability requirements.
• Successful completion and maintenance of required BGH training, including Safe Crisis Management.
• Ability to utilize agency electronic documentation and communication systems.
• Must meet all applicable BGH, background screening, health screening, and regulatory requirements.

Responsibilities

• Provide direct supervision, support, coaching, and guidance to SIL clients using trauma-responsive practices.
• Teach and model independent living skills including household management, cleaning, meal preparation, budgeting, transportation, employment, education, hygiene, appointment management, and community living.
• Reinforce client goals, program expectations, safety requirements, and appropriate accountability while promoting increasing independence.
• Support clients with appointments, transportation, community activities, life-skills activities, and other identified needs.
• Respond appropriately to behavioral concerns, conflicts, crises, and emergencies and seek additional support when necessary.
• Serve as an experienced frontline resource and positive role model for Direct Care Professionals.
• Assist with orientation, training, and ongoing support of DCPs as assigned.
• Model appropriate client engagement, professional boundaries, documentation, communication, crisis response, and implementation of SIL procedures.
• Assist staff with routine problem-solving and provide guidance regarding established program procedures and expectations.
• Support continuity of program operations by identifying concerns, communicating important information, and assisting with coverage and daily program needs.
• Participate in SIL on-call rotation and provide after-hours support in accordance with established procedures, escalating significant concerns to appropriate program leadership.
• Provide day-to-day guidance to DCPs as needed but does not conduct formal supervision, performance evaluations, corrective action, or other management functions.
• Maintain awareness of client schedules, whereabouts, appointments, employment, education, and other relevant activities.
• Assist with apartment inspections, safety checks, fire drills, cleanliness expectations, and identification of maintenance or environmental concerns.
• Follow established procedures for emergencies, incidents, AWOLs, medication concerns, and other significant events.
• Support clients with health, hygiene, medication, and appointment routines within the employee's training and scope of responsibility.
• Transport clients in agency vehicles as assigned and follow vehicle procedures.
• Complete accurate and timely documentation of client contacts, progress, incidents, activities, and significant concerns.
• Participate in effective shift-to-shift communication and promptly communicate significant client, safety, staffing, or operational concerns to program leadership.
• Maintain client confidentiality and professional boundaries at all times.
• Maintain required annual training and demonstrate application of training in daily practice.
• Work collaboratively with DCPs, Team/Shift Leads, case management, clinical staff, and program leadership.
• Maintain dependable attendance and flexibility necessary to meet the needs of a 24-hour program.
• Follow BGH policies and procedures and applicable contractual, licensing, and regulatory requirements.
• Perform other duties as assigned consistent with the general nature and level of the position.

Skills

Trauma-informed care

Team leadership

Professional judgment

Communication

Direct care

Education

Human services degree preferred

Tools

Electronic documentation system

Job description

Boys & Girls Haven is seeking a Senior Direct Care Professional to provide direct support, coaching, and skill development to youth in the SIL program. This role requires trauma-informed practice, independent living instruction, and collaboration with a multi-disciplinary team to promote client independence.

The Senior DCP serves as an experienced frontline resource, guides DCPs, supports program operations, and participates in the SIL on-call rotation.