Senior Data & Service Operations Analyst

Samsung Electronics America; Plano (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

Samsung Electronics America, Inc. is seeking a Senior Specialist in Service Operations to drive process improvements, establish monitoring, and coordinate field audits across regions. The role focuses on optimizing service delivery, vendor payment reconciliation, and customer satisfaction metrics.

Collaboration with regional teams is essential to reduce delays and cost. The ideal candidate will have a Bachelor’s degree and 4+ years of related experience, with strong data analytics and SAP/BI

Qualifications

• Bachelor’s degree with 4+ years directly related experience.

Responsibilities

• Review progress on service-related goals and develop strategies.
• Examine payments and resolve vendor-related issues.
• Manage KPI performance for each business area.
• Survey customer satisfaction and share results with relevant teams.
• Gatekeeper for nationwide CE service coverage to reduce delays and refunds.

Skills

Data/AI

Data-driven analytics

AI automation experience

Excel

Education

Bachelor's Degree

Tools

SAP

Power BI

Job description

Samsung Electronics America, Inc. is seeking a Senior Specialist in Service Operations to drive process improvements, establish monitoring, and coordinate field audits across regions. The role focuses on optimizing service delivery, vendor payment reconciliation, and customer satisfaction metrics.

Collaboration with regional teams is essential to reduce delays and cost. The ideal candidate will have a Bachelor’s degree and 4+ years of related experience, with strong data analytics and SAP/BI