Korean-Bilingual Customer Operations Analyst KPI Focus

2020 Companies; Plano (TX); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Weekly pay

Benefits package

401k matching

Scholarship program

Employee assistance program

Paid time off

Paid holidays

Job summary

2020 Companies is seeking a full-time Customer Operations Analyst to represent our client, Samsung Electronics America, in Plano, TX. You will collaborate with warehouse managers and supervisors to ensure data integrity and present insights to operational leadership for informed decision-making.

Ideal candidates will have a business or supply chain background, strong Excel and analytics skills, plus experience with SAP and WMS. Korean language ability is preferred.

Qualifications

• Bachelor’s Degree in Business, Supply Chain, or equivalent experience.
• Minimum 2 years of Customer Support or Supply Chain experience.
• Advanced experience with Microsoft Excel (Pivot tables, VLOOKUPs, Formulas) and other Office products.
• Experience with SAP and WMS, or similar business systems and/or sales order management software applications.

Responsibilities

• Collaborate with warehouse managers/supervisors to ensure informational accuracy and integrity and present the data to operational leadership for decision-making.
• Monitor and analyze KPI to evaluate the success of the operation.
• Plan and implement processes to ensure corrective actions are resolved.
• Analyze customer purchase behavior and feedback to enhance service and strengthen relationships.
• Collaborate with key account managers to resolve customer issues and expand relationships.
• Identify sales solutions based on customer pain points and market research.
• Maintain close contact with stakeholders to manage key accounts and ensure alignment with customer expectations.
• Evaluate operational risks affecting delivery timelines or service quality.
• Create DO (Delivery Order) based on parts availability and/or allocation against customer Sales Orders.
• Work with Parts Warehouse to align with customers’ needs, in regard to shipment schedules, RMA processing, customer claims, etc.

Skills

Analytical skills

Attention to detail

Korean language

Education

Bachelor’s degree in Business or Supply Chain

Tools

SAP

WMS

Job description

2020 Companies is seeking a full-time Customer Operations Analyst to represent our client, Samsung Electronics America, in Plano, TX. You will collaborate with warehouse managers and supervisors to ensure data integrity and present insights to operational leadership for informed decision-making.

Ideal candidates will have a business or supply chain background, strong Excel and analytics skills, plus experience with SAP and WMS. Korean language ability is preferred.