Senior Data Scientist

Avanciers Inc.; United States; A distancia; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

Avanciers Incorporated is seeking a hands-on Senior Data Scientist to design, develop, and optimize agentic conversational AI solutions for banking IVR systems. You will work with GenAI, NLU tuning, and model evaluation to improve intent recognition, slot filling, and overall conversational quality using Amazon Connect and Amazon Lex.

The role requires 5+ years in Data Science/NLP, 2+ years building GenAI solutions, and strong analytical skills.

Formación

• 5+ years of experience in Data Science, Machine Learning, NLP, or a related field.
• 2+ years of hands-on experience building GenAI solutions.
• Strong experience in analytics, experimentation, model evaluation, and performance tuning.
• Experience with conversational AI, NLU, chatbots, virtual assistants, or IVR solutions.
• Hands-on experience with Amazon Connect and Amazon Lex, or comparable platforms.
• Knowledge of LLMs, GenAI, and modern NLP techniques.
• Strong communication skills and ability to work independently in delivery-focused environments.

Responsabilidades

• Develop and support agentic conversational AI capabilities for IVR solutions using Amazon Connect and Amazon Lex.
• Conduct experiments to evaluate intent recognition, slot-filling performance, utterance handling, and conversation quality.
• Analyze interaction data, model outputs, and test results to identify performance gaps and improvement opportunities.
• Tune intent descriptions, training data, prompts, and NLU assets to improve model performance.
• Collaborate with technical leads to refine conversation flows, slot-filling strategies, and delivery priorities.
• Evaluate and implement LLM- and GenAI-based capabilities for intent understanding and conversational AI.
• Present findings, recommendations, and performance metrics to stakeholders and leadership.
• Identify delivery risks, resolve issues, and ensure timely execution.

Conocimientos

Data Science

GenAI experience

Conversational AI

NLP

Amazon Connect/Amazon Lex

LLMs

Analytical thinking

Descripción del empleo

Avanciers Incorporated is hiring a Senior Data Scientist for one of our clients.

Role: Senior Data Scientist Conversational AI / GenAI

Location: Remote (USA)

Employment Type: Full-Time

Job ID: AV29856

Key Skills

Data Science, Conversational AI, Amazon Connect, Amazon Lex, IVR, NLU, Chatbots, Agentic AI, Generative AI, LLMs, Python

Role Overview

We are looking for a hands-on Senior Data Scientist to design, develop, and optimize agentic conversational AI solutions for banking IVR systems. The ideal candidate will have strong experience in conversational AI, NLU tuning, experimentation, and GenAI, with a focus on improving intent recognition, slot filling, and overall conversational quality using Amazon Connect and Amazon Lex.

Key Responsibilities

• Develop and support agentic conversational AI capabilities for IVR solutions using Amazon Connect and Amazon Lex.
• Conduct experiments to evaluate intent recognition, slot-filling performance, utterance handling, and conversation quality.
• Analyze interaction data, model outputs, and test results to identify performance gaps and improvement opportunities.
• Tune intent descriptions, training data, prompts, and NLU assets to improve model performance.
• Collaborate with technical leads to refine conversation flows, slot-filling strategies, and delivery priorities.
• Evaluate and implement LLM- and GenAI-based capabilities for intent understanding and conversational AI.
• Present findings, recommendations, and performance metrics to stakeholders and leadership.
• Identify delivery risks, resolve issues, and ensure timely execution.

Required Qualifications

• 5+ years of experience in Data Science, Machine Learning, NLP, or a related field.
• 2+ years of hands-on experience building GenAI solutions.
• Strong experience in analytics, experimentation, model evaluation, and performance tuning.
• Experience with conversational AI, NLU, chatbots, virtual assistants, or IVR solutions.
• Hands-on experience with Amazon Connect and Amazon Lex, or comparable conversational AI platforms.
• Knowledge of LLMs, GenAI, and modern NLP techniques.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and contribute quickly in a delivery-focused environment.

Preferred Qualifications

• Experience tuning intent classification, slot filling, fallback handling, and dialogue behavior in production.
• Strong Python and data analysis skills.
• Experience with prompt-based evaluation and LLM-assisted NLU workflows.
• Experience collaborating with onshore and offshore delivery teams.

Our Commitment to Diversity and Inclusion

Avanciers Incorporated is an equal opportunity employer committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected characteristic.

Important Information for Applicants

• Only candidates selected for an interview will be contacted
• Proof of qualifications may be requested
• Background checks may be conducted as part of the hiring process

Avanciers Incorporated thanks all applicants for their interest; however, only those selected for an interview will be contacted.