Senior Agentic AI Scientist for Banking (Remote)

TechWish; New York (NY); Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Plan

11 paid holidays

Parental Leave (12 weeks)

PTO policy

Job summary

Fractal is seeking a Senior Data Scientist to lead hands-on design and delivery of advanced Agentic conversational AI in the banking domain, focusing on Connect AI Agents, prompts, and intent/slot tuning on Amazon Connect and Lex.

You will drive experimentation, data analysis, and NLU asset tuning to continuously improve conversational quality within IVR solutions and collaborate with onshore leads to deliver impact with minimal supervision.

Qualifications

• 5+ years in data science, ML, or NLP.
• 2+ years building GenAI solutions.
• Hands-on analytics, experimentation, model evaluation.
• Experience in conversational AI, NLU, chatbots, IVR.
• Familiarity with Amazon Connect or Lex.
• Exposure to LLM/GenAI for intent understanding.
• Ability to ramp up quickly in delivery environment.
• Strong written and verbal communication for leadership.
• Preferred: tuning intent classification in production
• Python and data analysis for experimentation
• Prompt-based evaluation or LLM-assisted NLU workflows
• Cross-functional delivery with onshore/offshore teams

Responsibilities

• Lead design and development of Agentic conversational AI in banking.
• Run experiments on intent recognition and slot-filling.
• Analyze interaction data and model outputs.
• Tune prompts and NLU assets to improve performance.
• Refine slot-filling approach with onshore lead.
• Evaluate and implement GenAI capabilities for NLU.
• Summarize findings for leadership and stakeholders.
• Identify risks and maintain analytical rigor to meet timelines.

Skills

Data science

GenAI solutions

NLU & AI

Conversational AI

Amazon Connect

Experimentation

Communication

Tools

Amazon Lex

GenAI Tools

NLU tools

ML frameworks

Job description

Fractal is seeking a Senior Data Scientist to lead hands-on design and delivery of advanced Agentic conversational AI in the banking domain, focusing on Connect AI Agents, prompts, and intent/slot tuning on Amazon Connect and Lex.

You will drive experimentation, data analysis, and NLU asset tuning to continuously improve conversational quality within IVR solutions and collaborate with onshore leads to deliver impact with minimal supervision.