Senior Conversational AI Scientist (GenAI) - Remote

Avanciers Inc.; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Avanciers Incorporated is seeking a hands-on Senior Data Scientist to design, develop, and optimize agentic conversational AI solutions for banking IVR systems. You will work with GenAI, NLU tuning, and model evaluation to improve intent recognition, slot filling, and overall conversational quality using Amazon Connect and Amazon Lex.

The role requires 5+ years in Data Science/NLP, 2+ years building GenAI solutions, and strong analytical skills.

Qualifications

• 5+ years of experience in Data Science, Machine Learning, NLP, or a related field.
• 2+ years of hands-on experience building GenAI solutions.
• Strong experience in analytics, experimentation, model evaluation, and performance tuning.
• Experience with conversational AI, NLU, chatbots, virtual assistants, or IVR solutions.
• Hands-on experience with Amazon Connect and Amazon Lex, or comparable platforms.
• Knowledge of LLMs, GenAI, and modern NLP techniques.
• Strong communication skills and ability to work independently in delivery-focused environments.

Responsibilities

• Develop and support agentic conversational AI capabilities for IVR solutions using Amazon Connect and Amazon Lex.
• Conduct experiments to evaluate intent recognition, slot-filling performance, utterance handling, and conversation quality.
• Analyze interaction data, model outputs, and test results to identify performance gaps and improvement opportunities.
• Tune intent descriptions, training data, prompts, and NLU assets to improve model performance.
• Collaborate with technical leads to refine conversation flows, slot-filling strategies, and delivery priorities.
• Evaluate and implement LLM- and GenAI-based capabilities for intent understanding and conversational AI.
• Present findings, recommendations, and performance metrics to stakeholders and leadership.
• Identify delivery risks, resolve issues, and ensure timely execution.

Skills

Data Science

GenAI experience

Conversational AI

NLP

Amazon Connect/Amazon Lex

LLMs

Analytical thinking

Job description

Avanciers Incorporated is seeking a hands-on Senior Data Scientist to design, develop, and optimize agentic conversational AI solutions for banking IVR systems. You will work with GenAI, NLU tuning, and model evaluation to improve intent recognition, slot filling, and overall conversational quality using Amazon Connect and Amazon Lex.

The role requires 5+ years in Data Science/NLP, 2+ years building GenAI solutions, and strong analytical skills.