Senior Data Scientist

Fractal; New York (NY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Plan

Paid holidays

Parental leave

Paid time off

Job summary

Fractal in New York is seeking a Senior Data Scientist to lead design and development of Agentic conversational AI in the banking domain, with hands-on experimentation and NLU asset tuning for IVR solutions built on Amazon Connect and Lex.

The role emphasizes rapid delivery, strong analytical rigor, and clear communication with leadership and stakeholders, working closely with onshore leads in a delivery-focused team.

Qualifications

• 5+ years in data science, ML, NLP or related field.
• 2+ years building GenAI solutions.
• Hands-on analytics, experimentation, model evaluation, and tuning.
• Experience with conversational AI, NLU, IVR use cases.
• Familiarity with Amazon Connect & Lex or similar platforms.
• Exposure to LLM/GenAI techniques for intent understanding.
• Ability to ramp up quickly in delivery-oriented environment.
• Strong written and verbal communication for leadership.

Responsibilities

• Support end-to-end delivery of Agentic AI for IVR on Connect/Lex.
• Run experiments on intent recognition, slot filling, and utterance handling.
• Analyze interaction data, model outputs, and test results to find issues.
• Tune intents, training data, prompts, and NLU assets for performance.
• Collaborate with onshore lead to refine slot-filling approaches.
• Evaluate and implement GenAI capabilities for NLU and understanding.
• Summarize findings and recommendations for leadership and stakeholders.
• Drive delivery timelines by identifying risks and resolving issues.

Skills

Data science

NLP

GenAI

Experimentation

Model evaluation

Conversational AI

Python

Communication

Tools

Amazon Connect

Amazon Lex

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets; an ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work® Institute and recognized as a ‘Cool Vendor’ and a ‘Vendor to Watch’ by Gartner.

Job Title: Senior Data Scientist

Role Overview

• This is a hands-on, delivery-focused Senior Data Scientist role leading the design and development of advanced Agentic conversational AI solutions in the banking domain, with a primary focus on Connect AI Agents, Agentic Prompts, and intent/slot tuning built on Amazon Connect and Amazon Lex.
• The role requires deep engagement with experimentation, data analysis, and NLU asset tuning to continuously improve conversational quality and intent/slot performance within established IVR solutions.
• This is an execution-heavy position suited for someone who can ramp up quickly, contribute immediately, and operate with minimal oversight within an established delivery model.
• Success in this role depends on strong analytical rigor, close collaboration with the onshore lead, and the ability to translate technical findings into clear recommendations for leadership and project stakeholders.

Key Responsibilities

• Support end-to-end delivery of Agentic conversational AI capabilities for IVR solutions built on Amazon Connect and Amazon Lex
• Run and interpret experiments related to intent recognition, slot-filling performance, utterance handling, and overall conversational quality
• Perform hands-on analysis of interaction data, model outputs, and test results to identify issues and improvement opportunities
• Tune intent descriptions, training data, prompts, and related NLU assets to improve performance
• Work closely with the onshore lead to refine slot-filling approach, conversation behavior, and delivery priorities
• Contribute to evaluation and implementation of LLM- and GenAI-related capabilities for NLU and intent understanding
• Prepare clear summaries of findings, recommendations, and performance results for leadership and project stakeholders
• Help drive execution against delivery timelines by identifying risks, resolving issues, and maintaining strong analytical rigor.

Required Qualifications

• 5+ years of experience in data science, machine learning, NLP, or a related field
• 2+ years of building GenAI solutions
• Strong hands-on experience with analytics, experimentation, model evaluation, and performance tuning
• Experience working on conversational AI, NLU, chatbot, virtual assistant, or IVR use cases
• Strong familiarity with Amazon Connect and Amazon Lex, or highly comparable experience with similar conversational AI platforms
• Exposure to LLM, GenAI, or modern NLP techniques relevant to intent understanding and conversational AI
• Ability to ramp up quickly and contribute immediate value in a delivery-oriented environment
• Strong written and verbal communication skills, including the ability to present work clearly to leadership and partner teams.

Preferred Qualifications

• Experience tuning intent classification, slot-filling, fallback handling, or dialogue behavior in production environments
• Strong Python and data analysis skills for experimentation, reporting, and model evaluation
• Experience supporting prompt-based evaluation or LLM-assisted NLU workflows
• Experience working in cross-functional delivery teams with onshore/offshore collaboration models.

Pay

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $110,000 - $140,000. In addition, you may be eligible for a discretionary bonus for the current performance period.

Benefits:

As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of Employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take the time needed for either sick time or vacation.

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!