Senior Analyst, Interaction Analytics & Data Insights

First National Bank of Omaha; Omaha (NE); On-site; USD 82,000 - 135,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Matching

Time Off

HSA/Dependent Care

Employee Banking

Growth Opportunities

Tuition Assistance

Disability Insurance

Job summary

First National Bank of Omaha (FNBO) seeks a Sr. Analyst, Data Analysis & Interaction Analytics to extract, model, and report on large data sets from Snowflake, SQL Server, and other sources, turning insights into business actions across omnichannel contact center operations.

You will own NiCE Interaction Analytics (Nexidia) and Quality Central platforms, design dashboards with Power BI and Excel, validate AI-generated results, and collaborate with cross-functional teams to drive customer and

Qualifications

• 5+ years of data analysis and reporting in complex datasets.
• Experience with Snowflake, SQL Server, and flat files.
• Proficient in SQL and Excel for dashboards.

Responsibilities

• Develop and maintain performance reporting (daily/weekly/monthly).
• Create dashboards and reporting solutions for stakeholders.
• Validate data and AI-generated insights for accuracy.

Skills

SQL

Snowflake

Python

Power BI

Nexidia NiCE

Quality Central

AI analytics

Data visualization

Excel

Stakeholder comms

Education

Bachelor's degree in analytics/related field

Tools

Nexidia

Quality Central

SQL Server

Snowflake

Job description

First National Bank of Omaha (FNBO) seeks a Sr. Analyst, Data Analysis & Interaction Analytics to extract, model, and report on large data sets from Snowflake, SQL Server, and other sources, turning insights into business actions across omnichannel contact center operations.

You will own NiCE Interaction Analytics (Nexidia) and Quality Central platforms, design dashboards with Power BI and Excel, validate AI-generated results, and collaborate with cross-functional teams to drive customer and