Senior Data & Customer Success Specialist

Grounded Solutions Network; Washington (District of Columbia); Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health, dental and vision benefits

Matching 401k plan

Paid time off

Job summary

Grounded Solutions Network seeks a Data & Customer Success Senior Specialist to lead the data-informed customer experience of HomeKeeper. You will manage onboarding, optimize data quality, and support scaling user success across a Salesforce-driven platform.

The role emphasizes technical support, data analysis, and collaboration with the Product team to align with housing sector trends and equity goals. Remote-first setup with flexibility to travel as needed.

Qualifications

• Experience with Salesforce as a power user or administrator.
• Minimum 3 years in data management, customer success, or CRM support.
• Knowledge of housing counseling or affordable housing is preferred.

Responsibilities

• Lead onboarding for new HomeKeeper users, ensuring successful adoption across varying Salesforce familiarity.
• Manage and improve the support pipeline with a structured, scalable approach.
• Support product development by analyzing feedback and aiding roadmap decisions.
• Foster an active community of users through learning opportunities and engagement initiatives.
• Collaborate with colleagues across departments to promote equity and inclusive culture.

Skills

Salesforce expertise

Data analysis

Customer success

Remote collaboration

Technical communication

Tools

Salesforce

Zendesk

Tableau

Asana

Form Assembly

Zoom

MS Office

Job description

Grounded Solutions Network seeks a Data & Customer Success Senior Specialist to lead the data-informed customer experience of HomeKeeper. You will manage onboarding, optimize data quality, and support scaling user success across a Salesforce-driven platform.

The role emphasizes technical support, data analysis, and collaboration with the Product team to align with housing sector trends and equity goals. Remote-first setup with flexibility to travel as needed.