Senior Data & Content Operations Lead (Hybrid)

Pep; Cincinnati (OH); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Generous Time Off

Health and Wellness Plan

Family Support

401K Match

Ongoing Development and Training

Certification Reimbursement

Employee Resource Groups

Job summary

pep, part of WPP, is seeking a Senior Account Executive in Brand Content Operations (BCO) to lead content workflows, mentor teammates, and drive process improvements for enterprise client accounts. You will oversee media trafficking, asset management, CRM campaigns, and cross-channel delivery across Email, Push, Content Cards, In-App, and SMS.

The role emphasizes improving taxonomy, governance, and QA while coordinating with client teams, agency partners, and developers.

Qualifications

• Bachelor’s degree preferred with 3+ years in brand content operations, digital asset management, or agency account management.
• Proficiency with Smartsheet, Jira, Figma, SharePoint, Excel; working knowledge of DAM platforms (AEM, BazaarVoice, YouTube, Sprinklr).
• Strong attention to detail, organization, collaboration, problem-solving, and process optimization.

Responsibilities

• Lead media trafficking operations, prioritizing requests and coordinating QA with partner teams.
• Oversee presentation prep and quality control, including internal tracking tools and deck aesthetics.
• Manage end-to-end folder/file structures, taxonomy/naming, and uploads to SharePoint/YouTube/client DAM.
• Direct CRM campaign operations: validate briefs, create CRFs, generate Jira tickets, ensure cross-channel consistency.
• Lead DAM/website operations: metadata strategy, asset sourcing, archiving, and channel audits.
• Spearhead process improvements, document SOPs, and drive adoption across teams.
• Drive workflow automation with developers to boost speed, accuracy, and scalability.
• Serve as escalation point for trafficking, DAM, CRM blockers, and delivery challenges.
• Mentor Account Executives and junior teammates in trafficking, QC, DAM governance, and CRM workflows.
• Ensure readiness for major content releases with cross-team coordination and QA cycles.

Skills

Brand content operations

Digital asset management

Media trafficking

Cross-functional collaboration

Process optimization

Education

Bachelor’s degree or equivalent

Tools

Smartsheet

Jira

Figma

SharePoint

FileZilla

Keynote

PowerPoint

Excel

AEM

BazaarVoice

YouTube

Sprinklr

Job description

pep, part of WPP, is seeking a Senior Account Executive in Brand Content Operations (BCO) to lead content workflows, mentor teammates, and drive process improvements for enterprise client accounts. You will oversee media trafficking, asset management, CRM campaigns, and cross-channel delivery across Email, Push, Content Cards, In-App, and SMS.

The role emphasizes improving taxonomy, governance, and QA while coordinating with client teams, agency partners, and developers.