Senior Data Center Technician – Deployment & 24x7 Ops

Milestone Technologies, Inc.; Sunnyvale (CA); On-site; USD 71,000 - 102,000; Full time

Job summary

Milestone Technologies, Inc. in Sunnyvale, CA is seeking a Data Center Technician L3 to join our high‑performance data center team.

This hands‑on role covers deployment and steady‑state operations, including hardware installation, cabling, provisioning, and escalation of complex issues across server, network and infrastructure domains. You will work with engineers and site leadership, communicate clearly in English, and participate in change management while documenting procedures.

Qualifications

• Strong English communication skills (written and verbal) are required for coordination with cross‑functional teams
• Advanced hands‑on experience with data center hardware, cabling, and infrastructure environments
• Proficiency with Linux systems for troubleshooting and basic scripting tasks
• Ability to configure and troubleshoot network hardware using CLI tools
• Strong understanding of hardware lifecycle management (installation, maintenance, decommissioning)
• Experience working within structured operational processes (SOPs, change management, ticketing systems)
• Familiarity with ITSM/DCIM platforms (ServiceNow, Jira, or similar)
• Strong cable management and structured cabling skills (fiber and copper)
• Ability to read and follow technical documentation, diagrams, and procedures
• Strong problem‑solving skills and attention to detail
• Ability to multitask and adapt in a fast‑paced environment
• Strong teamwork and collaboration skills, with the ability to work independently when needed

Responsibilities

• Perform rack & stack, hardware installation, and structured cabling during deployment phase
• Support system provisioning, configuration, and validation activities
• Troubleshoot infrastructure issues across Layer 1–3 (hardware, cabling, and network)
• Serve as a primary technical escalation point for complex operational issues
• Interface with network devices via CLI (Cisco, Arista, Juniper, Dell)
• Utilize Linux systems for troubleshooting and operational support
• Maintain accurate asset and inventory records using ITSM/DCIM tools
• Participate in change management, including maintenance windows and production changes
• Support transition from deployment to steady‑state operations, including documentation and process adherence
• Ensure compliance with safety, security, and operational standards
• Contribute to continuous improvement efforts, including process optimization and operational efficiency initiatives
• Participate in on‑call rotation supporting 24x7 operations

Skills

Data center hardware

Structured cabling

Linux troubleshooting

Network CLI

Rack & stack

Change management

ITSM tools

Tools

ServiceNow

Jira

DCIM tooling

Job description

Milestone Technologies, Inc. in Sunnyvale, CA is seeking a Data Center Technician L3 to join our high‑performance data center team.

This hands‑on role covers deployment and steady‑state operations, including hardware installation, cabling, provisioning, and escalation of complex issues across server, network and infrastructure domains. You will work with engineers and site leadership, communicate clearly in English, and participate in change management while documenting procedures.