Senior Data Center Support Services Technician

Oracle Corporation; Allen (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

Oracle Corporation in Texas is seeking a hands-on Data Center Technician to identify opportunities to upgrade server components and support network infrastructure. The role requires lifting up to 50 lbs, and the ability to work 10–12 hour shifts.

You will monitor ticketing systems and collaborate with teams following SOPs/MOPs for change control. Ideal candidates have 0–2+ years of experience, strong communication skills, and willingness to work a rotating day/night schedule including weekends

Qualifications

• Knowledge of server/storage/network hardware systems and components.
• Excellent time management skills.
• Detail-oriented with excellent organizational skills.
• Strong verbal and written communication skills.
• Shift schedule that rotates. Includes nights, weekends and holidays.
• IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI)
• Good computer skills.

Responsibilities

• Identifies opportunities for others to replace or upgrade server components.
• Validates cabling, checking network environment build and connectivity is established.
• Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions.
• Trains advance fix and repair techniques that align with SOPs and MOPs for operational Data Center Change Control processes.
• Acts as a technical liaison for technical and non-technical teams, providing SME to identify and resolve resiliency, reliability, and availability risks.

Skills

Server hardware

Networking basics

Time management

Team player

Willing to travel

Communication skills

Safety aware

Physical stamina

Documentation

Linux/Unix knowledge

Power/RAID concepts

Shift flexibility

Tools

Ticketing systems

Job description

Trending

• Job Identification 347412
• Job Category Services and Support
• Job Type Regular Employee
• Does this position require a security clearance? No
• Years 0 to 2+ years
• Additional Info Visa / work permit sponsorship is not available for this position
• Applicants are required to read, write, and speak the following languages English

Job Description

Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.

Responsibilities

• Knowledge of server/storage/network hardware systems and components.
• Excellent time management skills.
• Detail-oriented with excellent organizational skills.
• Be a good team player.
• Strong interest in learning new DC concepts and technology.
• Dependable and trustworthy.
• Able to work alone and as part of a team
• Must be able to lift up to 50 lbs.
• Able to climb a 9 ft ladder.
• Strong verbal and written communication skills.
• Shift schedule that rotates. Includes nights, weekends and holidays.
• IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.)
• Good computer skills
• Able to stand and walk for extended periods of time
• Able to work 10-12 hour shifts
• Any experience with mainstream ticketing systems is a plus
• Willing to travel as required
• Client experience is preferred
• Note: This is a 24/7/365 position on-site and includes day/night shift, weekend and holiday work with occasional travel based on business requirements. This