Senior Data Center Operator & Process Engineer

Ll Oefentherapie; Hagåtña (GU); On-site; USD 91,000 - 187,000; Full time

Job summary

Oracle Data Center Operations seeks a Senior Data Center Operator I to support a broad range of operations, documentation, and process engineering across one or more data centers. You will combine hands-on technical work with exceptional writing to create runbooks, standards, and knowledge articles.

You will lead incident response, drive documentation efforts, and contribute to continuous improvement, helping establish scalable, repeatable procedures that reduce risk and improve efficiency

Qualifications

• Experience in data center operations, technical support, and/or engineering.
• Hands-on experience with enterprise server, storage, and networking technologies.
• Server administration experience, especially Linux/Unix.
• Demonstrated experience creating technical documentation, operational procedures, runbooks, knowledge articles, and engineering standards for technical audiences.
• Proven ability to transform complex technical concepts and operational activities into clear, concise, and actionable documentation.
• Experience analyzing, designing, documenting, and improving operational processes in a technical or engineering environment.
• Strong process engineering mindset with the ability to identify inefficiencies, develop scalable solutions, and drive operational standardization.

Responsibilities

• Serve as a technical author and process engineer for Data Center Operations, creating and maintaining operational procedures, standards, runbooks, knowledge articles, and engineering documentation.
• Translate complex technical concepts, troubleshooting activities, and operational practices into clear, actionable documentation for global audiences.
• Analyze existing workflows and operational practices to identify documentation gaps, process inefficiencies, and opportunities for standardization.
• Design, document, and implement new operational processes that improve consistency, scalability, efficiency, and operational readiness.
• Partner with technicians, engineers, program managers, and SMEs to capture institutional knowledge and convert it into sustainable operational procedures.
• Establish documentation standards, governance, and review processes to ensure accuracy, quality, consistency, and long-term maintainability.
• Drive continuous improvement initiatives by leveraging operational data, incident trends, lessons learned, and stakeholder feedback to refine procedures and workflows.
• Lead documentation efforts resulting from incident response, RCAs, region expansions, infrastructure deployments, and operational changes.
• Apply ITSM disciplines; ITIL experience preferred.
• Support new region builds and expansions (remote and onsite) to meet quality and schedule goals.
• Serve as liaison with project teams and engineering to manage timelines, dependencies, and capacity needs.
• Partner cross-functionally to uphold safety, readiness, and operational excellence during builds.
• Oversee installations, repairs, inventory, and logistics.
• Guide replacements/upgrades and support site improvements through implementation.
• Plan and execute rack deployments, installs, and physical network changes.
• Drive preventative maintenance and facility optimization (airflow/pressure, containment, power trains) to improve stability and efficiency.
• Provide support for complex escalations.
• Evaluate operational processes, workflows, and support models to identify opportunities for simplification, automation, standardization, and risk reduction.
• Develop measurable improvements to operational procedures and track outcomes through defined success metrics.
• Drive adoption of new processes through documentation, training, stakeholder engagement, and operational change management.
• Champion a culture of continuous improvement by promoting knowledge sharing, operational excellence, and process discipline across Data Center Operations.

Skills

Data Center Operations

Documentation Content Management

Lean Methodology

Operational Improvement

Project Management

Technical Support

Technical Writing

Education

Bachelor's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field

Master's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field

Doctorate in Computer Science, Engineering, Information Systems, Information Technology, or related field

Job description

Oracle Data Center Operations seeks a Senior Data Center Operator I to support a broad range of operations, documentation, and process engineering across one or more data centers. You will combine hands-on technical work with exceptional writing to create runbooks, standards, and knowledge articles.

You will lead incident response, drive documentation efforts, and contribute to continuous improvement, helping establish scalable, repeatable procedures that reduce risk and improve efficiency