Data Center Operations Manager / Infrastructure Operations Manager / Data Center Services Manager

TSR Consulting; New Jersey; On-site; USD 140,000 - 180,000; Full time

Job summary

Morgan Stanley seeks an experienced Data Center Operations Manager to lead BAU hardware operations across the Americas, covering enterprise, colocation, WAN, and cloud environments. You will drive performance, risk management, and service quality while aligning with business priorities.

You will build top-notch teams, manage on-call coverage, oversee incidents and changes, and ensure cost control, compliance, and detailed reporting to senior leadership across regions.

Qualifications

• Degree-level education or equivalent experience in a comparable critical operations environment.
• Experience managing a sizeable P&L and operating within disciplined operating and capital budget controls.
• Proven track record leading teams across regions, locations, and time zones.
• Strong communication, negotiation, influencing, and analytical skills.

Responsibilities

• Lead integrated IT hardware services for Morgan Stanley's Americas data center portfolio.
• Oversee hardware-related changes, incidents, and problems from initiation through closure, including post-incident reviews.
• Develop, maintain, and improve standard operating procedures, emergency response procedures, and preventive maintenance programs.
• Maintain understanding of data center design, operation models, and resiliency planning to support effective response.
• Provide disciplined oversight of financial management, regulatory compliance, health and safety, and environmental controls.
• Deliver regular management reporting on performance, service quality, and governance metrics.
• Communicate operating principles and objectives clearly to stakeholders; manage incident communications and follow-up actions.

Skills

Operational leadership

Vendor management

Financial management

Strategic planning

Stakeholder communication

Team leadership

Risk management

Education

Degree-level education

Job description

Job Title

Data Center Operations Manager / Infrastructure Operations Manager / Data Center Services Manager (Technology Management) | Level 2 (USD)

Location

Somerset, County - Franklin Township, New Jersey 08873

Duration

Contract - 12 months

Work Type

Onsite

Availability

Within 1 to 2 weeks

Please note this is the target date, and it is subject to change. TSR will send official notice ahead of a confirmed start date.

Job Description

EDC North American Hardware Break/Fix Operations Manager

Reporting to

AMER Head of Hardware Break/Fix

• Enterprise Data Centre (EDC) is a global organization within the Firm’s Technology Division, accountable for the strategy, provisioning, operation, and lifecycle management of the Firm’s data centre portfolio. EDC oversees the end-to-end delivery of data centre services, from initial requirements and construction through day-to-day operations, technology placement, rack-and-stack execution, and physical asset lifecycle management.
• EDC supports the Firm’s business and technology objectives by delivering resilient, scalable, and efficient data centre services through a global team of approximately 300 professionals. The organization manages a portfolio of approximately 400,000 square feet of data centre space, more than 32 megawatts of critical power, and an annual operating budget exceeding $200 million.
• Through a focus on operational excellence, engineering standards, risk management, capacity planning, application migration support, tooling and automation, and strategic execution, EDC is responsible for maintaining the stability, efficiency, and long‑term resiliency of the Firm’s critical data centre environments.

Basic Function

• The EDC North American Hardware Break/Fix Operations Manager is responsible for leading the delivery of business‑as‑usual data centre hardware operations across the Americas, including enterprise, colocation, exchange, WAN, and cloud environments.
• This senior leadership role requires a proven ability to drive operational performance, build and develop high‑performing teams, foster a strong culture of accountability, and align service delivery with business priorities and technology objectives.
• The position is accountable for the overall operation, maintenance, governance, and service quality of critical Hardware Break/Fix, IMAC, and Smart Hands services supporting IT operations across the Americas data centre footprint. Responsibilities include team and talent management, critical event response, incident and problem management, change management, risk mitigation, cost and contract oversight, and ownership of key stakeholder relationships with internal clients and Morgan Stanley Data Centre Operations.
• The role requires the ability to provide or coordinate 24x7 escalation support, including participation in an on-call model and occasional scheduled weekend coverage as business needs require.

Principal Responsibilities and Duties

• Provide senior operational leadership and single-point accountability for the integrated, hands‑on management of IT hardware services across Morgan Stanley’s Americas data center portfolio.
• Own and oversee hardware‑related changes, significant events, incidents, and problems from initiation through closure, including post‑incident reviews, root cause analysis, corrective actions, and management follow‑up.
• Develop, maintain, and continuously improve standard operating procedures, emergency response procedures, preventive maintenance programs, and technical documentation.
• Maintain a deep understanding of data centre design intent, operating models, contingency plans, and service dependencies to support effective resiliency planning and operational response.
• Provide disciplined oversight of financial management, cost control, regulatory and code compliance, personnel management, staff development, health and safety, statutory obligations, environmental controls, and energy management.
• Deliver regular management reporting that demonstrates operational performance, service quality, and adherence to internal OLAs, SLAs, KPIs, and governance expectations.
• Communicate operating principles, technical direction, objectives, and performance expectations clearly to Morgan Stanley stakeholders, vendor partners, and critical facilities management teams.
• Manage communications during incidents, ensuring timely, accurate, and authoritative updates to senior management; review incident reports, identify trends, document lessons learned, and recommend corrective actions.
• Oversee internal and external technical, statutory, and regulatory compliance audits, ensuring ownership, timely closure of follow‑up items, and completion of corrective action plans.
• Coordinate with vendor partners and internal teams to resolve incidents during emergency situations, including on‑site dispatch when required to investigate, assess, and support resolution of critical issues.
• Develop, obtain approval for, and execute environmental management and reporting plans that support carbon footprint management, sustainability, and responsible data centre operations.

Knowledge, skills, and abilities required to qualify for the position

• Degree‑level education with a relevant professional qualification preferred, or demonstrable equivalent experience in a comparable critical operations environment.
• Strong understanding of managed service contracts, service scope definition, vendor performance management, and technical RFP leadership for new services, rebids, and expanded scope.
• Experience managing a sizeable P&L and operating within disciplined operating and capital budget controls, with strong commercial awareness, business acumen, and financial accountability.
• Proven track record in the development and execution of strategic plans and initiatives.
• Strong understanding of critical support environments, such as data centres, hospitals, power plants, military facilities, financial services facilities, or other mission‑critical operational settings.
• Excellent communication, negotiation, influencing, and analytical skills, with a demonstrated track record of leading, developing, and managing teams across regions, locations, and time zones.
• Strong networking skills, current industry knowledge, and the ability to build and maintain effective professional relationships.
• Ability to produce high‑quality reports and presentations and deliver effective, persuasive communications to senior stakeholders.
• Demonstrated ability to solve complex problems, assess multiple resolution paths, and deliver effective outcomes in high‑pressure, time‑sensitive situations.
• Previous vendor negotiation and management experience for data centre and/or construction contracts.
• Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries.
• Sound judgment and strong decision‑making capability under pressure, with the ability to prioritize effectively and communicate clearly across a complex, fast‑paced stakeholder environment.
• Customer‑focused service delivery mindset, with a commitment to meeting the needs of internal stakeholders, business partners, and technology clients.

Key Relationships

The role requires close collaboration with representatives from Critical Infrastructure, SETI, Corporate Services and Security, Reengineering and Expense Management, MS Real Estate, MS IT Groups, and external vendors. The individual must be able to develop and maintain effective working relationships across regions and time zones.