Senior Data Analyst with Production Support

Capgemini; New York (NY); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Job summary

Capgemini in New York, NY is seeking a Senior Data Analyst to combine hands-on data analysis with production support leadership. This onsite role focuses on day-to-day application delivery, end-to-end release management, and close collaboration between business users and technology teams.

You will own production issues and enhancements from investigation through closure, translate business requests into clear requirements, and coordinate the path to deployment while managing risks and ensuring

Qualifications

• Strong hands-on experience with SQL, Excel, and data analysis.
• Strong Production/Application Support experience.
• Working knowledge of Salesforce and data/integration concepts.
• Experience in release and change management.
• Experience leading a technical or analytical team and driving deliverables.
• Strong understanding of SDLC, production deployments, incident management, and change management.
• Excellent skills in business stakeholder engagement and cross-functional team management.
• Strong analytical, troubleshooting, communication, and ownership capabilities.
• Ability to manage multiple priorities and drive activities to closure independently.

Responsibilities

• Lead and manage a team supporting business-critical applications and project deliverables.
• Partner daily with business users, development, QA, and support teams to drive requirements and resolve issues.
• Use SQL and Excel for data analysis, troubleshooting, reconciliation, and production issue investigation.
• Manage production support activities, including incidents, defects, data issues, root-cause analysis, and resolution.
• Support and analyze requirements related to Salesforce applications, data, and integrations.
• Act as Release Manager, owning production changes and application enhancements end-to-end.
• Analyze business requests, translate them into clear requirements, and coordinate development, testing, approvals, and production implementation.
• Assess release dependencies and risks, ensuring appropriate validation and rollback planning.
• Track requirements and production changes through successful implementation and closure.
• Communicate status, risks, and escalations to business and technology stakeholders.
• Drive continuous improvements to application stability, support processes, and release execution.

Skills

SQL

Excel

Data analysis

Production support

Tools

Salesforce

Job description

Capgemini is seeking a Senior Data Analyst who can combine hands-on data analysis with production support leadership. This onsite role in New York, NY focuses on day-to-day application delivery, end-to-end release management, and close collaboration between business users and technology teams.

In this position, you will own production issues and application enhancements from investigation through closure, while also translating business requests into clear requirements and coordinating the path to deployment.

What you will do

• Lead and manage a team supporting business-critical applications and project deliverables.
• Partner daily with business users, development, QA, and support teams to drive requirements and resolve issues.
• Use SQL and Excel for data analysis, troubleshooting, reconciliation, and production issue investigation.
• Manage production support activities, including incidents, defects, data issues, root-cause analysis, and resolution.
• Support and analyze requirements related to Salesforce applications, data, and integrations.
• Act as Release Manager, owning production changes and application enhancements end-to-end.
• Analyze business requests, translate them into clear requirements, and coordinate development, testing, approvals, and production implementation.
• Assess release dependencies and risks, ensuring appropriate validation and rollback planning.
• Track requirements and production changes through successful implementation and closure.
• Communicate status, risks, and escalations to business and technology stakeholders.
• Drive continuous improvements to application stability, support processes, and release execution.

Required qualifications

• Strong hands-on experience with SQL, Excel, and data analysis.
• Strong Production/Application Support experience.
• Working knowledge of Salesforce and related data/integration concepts.
• Experience in release and change management.
• Experience leading a technical or analytical team and driving deliverables.
• Strong understanding of SDLC, production deployments, incident management, and change management.
• Excellent skills in business stakeholder engagement and cross-functional team management.
• Strong analytical, troubleshooting, communication, and ownership capabilities.
• Ability to manage multiple priorities and drive activities to closure independently.

Technologies

• SQL
• Excel
• Salesforce

Compensation and location

• Location: New York, NY (onsite)
• Salary: USD 100,000 - 130,000 per year

Benefits

• Paid time off based on employee grade (A-F), including Vacation (12-25 days depending on grade), Company paid holidays, Personal Days, and Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility