Senior Data Analyst / Production Support(L3)

Capgemini; New York (NY); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement benefits

Job summary

Capgemini is seeking a Senior Data Analyst with strong SQL, production support, and Salesforce knowledge to independently lead a team and manage day-to-day application delivery.

The candidate will act as the key liaison between business users and technology teams, owning production issues, application enhancements, and releases from requirement analysis through implementation and closure.

Qualifications

• Strong hands-on SQL, Excel and data analysis experience.
• Working knowledge of Salesforce and related data/integration concepts.
• Experience in Release and Change Management.
• Experience leading a technical/analytical team and driving deliverables.
• Strong understanding of SDLC, production deployments, incident and change management.

Responsibilities

• Lead and manage a team supporting business-critical applications and project deliverables.
• Work closely with business users, development, QA, and support teams on a daily basis to drive requirements and resolve issues.
• Use SQL and Excel for data analysis, troubleshooting, reconciliation, and production issue investigation.
• Manage production support, including incidents, defects, data issues, root-cause analysis, and resolution.
• Support and analyze requirements related to Salesforce applications, data, and integrations.
• Serve as Release Manager, owning production changes and application enhancements end-to-end.
• Analyze business requests, translate them into clear requirements, and coordinate development, testing, approvals, and production implementation.
• Assess release dependencies and risks and ensure appropriate validation and rollback planning.
• Track requirements and production changes through successful implementation and closure.
• Provide clear status, risk, and escalation communication to business and technology stakeholders.
• Drive continuous improvements in application stability, support processes, and release execution.

Skills

SQL

Data analysis

Incident management

Team leadership

Stakeholder communication

Problem solving

Tools

Salesforce

Excel

Release Management

SDLC

Job description

Senior Data Analyst / Production Support(L3) (Contract)

New York, NY, United States (Hybrid)

Contract (1 month 26 days)

Published 2 days ago

Incident & Problem Management

change management

root cause analysis

SQL

sdlc

production support

We are looking for an experienced Senior Data Analyst with strong SQL, Production Support, and Salesforce knowledge who can independently lead a team and manage day-to-day application delivery.

The candidate will act as the key liaison between business users and technology teams, owning production issues, application enhancements, and releases from requirement analysis through implementation and closure.

Lead and manage a team supporting business-critical applications and project deliverables.

Work closely with business users, development, QA, and support teams on a daily basis to drive requirements and resolve issues.

Use SQL and excel for data analysis, troubleshooting, reconciliation, and production issue investigation.

Manage production support, including incidents, defects, data issues, root-cause analysis, and resolution.

Support and analyze requirements related to Salesforce applications, data, and integrations.

Serve as Release Manager, owning production changes and application enhancements end-to-end.

Analyze business requests, translate them into clear requirements, and coordinate development, testing, approvals, and production implementation.

Assess release dependencies and risks and ensure appropriate validation and rollback planning.

Track requirements and production changes through successful implementation and closure.

Provide clear status, risk, and escalation communication to business and technology stakeholders.

Drive continuous improvements in application stability, support processes, and release execution.

Key Responsibilities:

Lead and manage a team supporting business-critical applications and project deliverables.

Work closely with business users, development, QA, and support teams on a daily basis to drive requirements and resolve issues.

Use SQL and excel for data analysis, troubleshooting, reconciliation, and production issue investigation.

Manage production support, including incidents, defects, data issues, root-cause analysis, and resolution.

Support and analyze requirements related to Salesforce applications, data, and integrations.

Serve as Release Manager, owning production changes and application enhancements end-to-end.

Analyze business requests, translate them into clear requirements, and coordinate development, testing, approvals, and production implementation.

Assess release dependencies and risks and ensure appropriate validation and rollback planning.

Track requirements and production changes through successful implementation and closure.

Provide clear status, risk, and escalation communication to business and technology stakeholders.

Drive continuous improvements in application stability, support processes, and release execution.

Required Skills:

Strong hands-on SQL, Excel and data analysis experience.

Working knowledge of Salesforce and related data/integration concepts.

Experience in Release and Change Management.

Experience leading a technical/analytical team and driving deliverables.

Strong understanding of SDLC, production deployments, incident and change management.

Excellent business stakeholder and cross-functional team management skills.

Strong analytical, troubleshooting, communication, and ownership capabilities.

Ability to manage multiple priorities and drive activities to closure independently.

The pay range that the employer in good faith reasonably expects to pay for this position is $32.36/hour - $50.56/hour. Our benefits include medical, dental, vision and retirement benefits.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.