Senior Data Analyst: Retention & SaaS Insights

SpotOn; San Francisco (CA); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

RSUs

Paid vacation, holidays, sick time, T&

Employee Resource Groups

Monthly cell phone stipend

Tuition reimbursement

Job summary

SpotOn is seeking a Senior Data Analyst in San Francisco to own analytics for merchant retention and SaaS metrics. This role lives at the intersection of Finance, Product, Sales, and Customer Success, turning signals into actionable insights that guide strategy.

You'll build dashboards, data models, and AI-powered workflows to automate analysis and improve decision making. The team values collaboration, rigor, and impact across the business.

Qualifications

• 5+ years of experience in Analytics, BI, or a related role in SaaS.
• Strong SQL skills and experience building dashboards.
• Experience with retention analytics and SaaS metrics is a plus.

Responsibilities

• Identify drivers behind merchant retention, churn, and software adoption.
• Build trusted metrics, dashboards, and analyses used by executives and cross-functional leaders.
• Partner with Product, Customer Success, Finance, Sales, and Engineering to turn insights into action.
• Create scalable reporting, data models, and AI-powered workflows that reduce manual work and improve decision making.
• Measure the impact of retention initiatives so we invest in what works.
• Some weeks you'll spend hours in SQL untangling a complex problem and present recommendations to executives.
• Build tools that eliminate repetitive work and help the business scale.

Skills

Advanced SQL

Power BI

Python

Analytics

dbt

AI coding assistants

Tools

Power BI

Snowflake

dbt

Python

AI tooling

Job description

SpotOn is seeking a Senior Data Analyst in San Francisco to own analytics for merchant retention and SaaS metrics. This role lives at the intersection of Finance, Product, Sales, and Customer Success, turning signals into actionable insights that guide strategy.

You'll build dashboards, data models, and AI-powered workflows to automate analysis and improve decision making. The team values collaboration, rigor, and impact across the business.