Senior Data Analyst, Customer Experience Insights

Triumph Financial Services LLC; Dallas (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Triumph Financial Services LLC in Dallas, TX is seeking a Senior Data Analyst to drive data-informed decisions across Customer Experience. You will partner with CX leadership, engineering, and product teams to uncover insights, build scalable analytics, and support key initiatives that improve customer journeys.

You will develop dashboards, validate data quality, and present recommendations to executives. Experience with Amazon Connect, Pendo, Level AI, and related technologies is a plus.

Qualifications

• Bachelor's degree in a related field is required.
• Experience influencing decisions through data and KPI development.
• Ability to tell data stories for executives.

Responsibilities

• Serve as strategic analytics partner to CX leadership and stakeholders.
• Develop reporting, dashboards, and visualizations for executive decisions.
• Validate analytics outputs with data quality checks and reconciliation.
• Deliver insights through forecasting, statistics, and data storytelling.
• Contribute to enterprise analytics priorities and planning.
• Collaborate to build scalable datasets and data pipelines.
• Mentor analysts and share best practices.

Skills

Data analysis

KPI development

Executive reporting

Education

Bachelor’s degree in Business, Finance, CS, Statistics, Data Analytics, or related field

Master’s degree preferred

Tools

Amazon Connect

Pendo

Level AI

Job description

Triumph Financial Services LLC in Dallas, TX is seeking a Senior Data Analyst to drive data-informed decisions across Customer Experience. You will partner with CX leadership, engineering, and product teams to uncover insights, build scalable analytics, and support key initiatives that improve customer journeys.

You will develop dashboards, validate data quality, and present recommendations to executives. Experience with Amazon Connect, Pendo, Level AI, and related technologies is a plus.