Senior CX Insights Data Analyst

RiseMe; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Johnson & Johnson in Jacksonville, FL is seeking a Senior Data Analyst, CX Insights to join our on-site team. You will contribute to the BI strategy by leading analyses, developing dashboards, and translating complex data into actionable insights for senior stakeholders.

The role requires strong SQL, Databricks, and experience with Qualtrics XM Discover, Power BI, and Tableau. Collaboration across teams to drive customer experience improvements is essential.

Qualifications

• Bachelor’s degree in a quantitative field; 5+ years data analytics experience.
• Strong SQL and large dataset analysis in Databricks or cloud platform.
• Experience with Qualtrics XM Discover and dashboards in Power BI/Tableau.

Responsibilities

• Lead analyses of customer interactions, sentiment, effort, themes, surveys, and performance.
• Develop and optimize SQL queries and analytical workflows in Databricks.
• Build and maintain dashboards and KPI reporting using Power BI/Tableau/Qualtrics XM Discover.
• Translate business questions into structured analyses and hypotheses.
• Conduct root-cause, trend, and predictive analyses.
• Present insights to senior stakeholders and connect signals to outcomes.
• Ensure data quality, documentation, reproducibility, and privacy standards.
• Serve as a resource for CX analytics and coach peers.

Skills

Data analytics

Stakeholder management

Data storytelling

Python/R/Scala (basics)

Education

Bachelor's degree in Data Science or related field

Tools

Databricks

Qualtrics XM Discover

Power BI

Tableau

Job description

Johnson & Johnson in Jacksonville, FL is seeking a Senior Data Analyst, CX Insights to join our on-site team. You will contribute to the BI strategy by leading analyses, developing dashboards, and translating complex data into actionable insights for senior stakeholders.

The role requires strong SQL, Databricks, and experience with Qualtrics XM Discover, Power BI, and Tableau. Collaboration across teams to drive customer experience improvements is essential.