Senior CX Analytics & Insights Leader

Triumph; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401(k) plan

Professional growth opportunities

Job summary

Triumph is seeking a Sr. Data Analyst - Customer Experience in Dallas, TX to partner with CX leadership, engineering, and product teams. Build scalable analytics, reporting, and data pipelines to drive customer satisfaction and business growth.

You will validate outputs, deliver insights, and support executive decisions with data-driven storytelling using platforms like Amazon Connect, Pendo, Level AI, and related tools.

Qualifications

• 5-8 years of experience in business intelligence, analytics, or data warehousing.
• ,
• ],
• job_responsibilities_description joten

Responsibilities

• Serve as a strategic analytics partner to CX leadership and key stakeholders, understanding business context behind findings.
• 2

Skills

Advanced SQL

Python

Snowflake

ETL

BI/Reporting

Data storytelling

Education

Bachelor's degree in a related field

Master's degree preferred

Tools

dbt

Dagster

GitHub

Notion

Power BI/Tableau

Microsoft Excel

Job description

Triumph is seeking a Sr. Data Analyst - Customer Experience in Dallas, TX to partner with CX leadership, engineering, and product teams. Build scalable analytics, reporting, and data pipelines to drive customer satisfaction and business growth.

You will validate outputs, deliver insights, and support executive decisions with data-driven storytelling using platforms like Amazon Connect, Pendo, Level AI, and related tools.