Senior Cybersecurity Tech Support Engineer — Remote

Embedded Shishya; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Fully remote work

Job summary

Intuition Machines is seeking a Senior Technical Support Engineer to work with customers and engineering teams to resolve complex issues, improve product reliability, and drive improvements. The role emphasizes coding-aware problem solving, distributed systems, and web security in a fully remote environment.

You will troubleshoot backend and frontend problems, collaborate across teams, and mentor others while maintaining strong customer relationships and proactive communication.

Qualifications

• 5+ years in software engineering or technical support with coding experience.
• Proficiency in Python, JavaScript, HTML, and CSS.
• Experience with distributed systems, web security, and large-scale applications.
• Strong problem-solving, attention to detail, and collaboration skills.
• Familiarity with support systems, ticketing tools, or automation is a plus.

Responsibilities

• Troubleshoot complex backend and frontend issues for enterprise customers.
• Work with Engineering, Product, and Security teams to find root causes and implement solutions.
• Help improve the product by debugging, prototyping, or building small automation tools.
• Apply web security, bot mitigation, and fraud prevention knowledge to support customers.
• Mentor other support engineers and enhance team processes and documentation.
• Build strong customer relationships through clear, proactive communication.

Skills

Python

JavaScript

HTML

CSS

Distributed systems

Web security

Job description

Intuition Machines is seeking a Senior Technical Support Engineer to work with customers and engineering teams to resolve complex issues, improve product reliability, and drive improvements. The role emphasizes coding-aware problem solving, distributed systems, and web security in a fully remote environment.

You will troubleshoot backend and frontend problems, collaborate across teams, and mentor others while maintaining strong customer relationships and proactive communication.