Senior CX Transformation Consultant — Strategy & Impact

Idean UK; New York (NY); On-site; USD 113,000 - 213,000; Full time

Job summary

Capgemini’s US CX Transformation team seeks a Senior Consultant to drive customer experience and marketing transformations for leading financial services and consumer brands. You will analyze markets, conduct client-focused research, and deliver strategic insights for executive decision-making.

The role emphasizes cross-functional collaboration, proposal development, and hands-on delivery across digital customer analytics and operating model design. Strong English communication required.

Qualifications

• Five or more years in two or more of the listed areas, with track records in growth, go-to-market, and business transformation.
• Experience delivering digital/marketing/customer service solutions for diverse clients.
• Ability to communicate complex ideas clearly to senior stakeholders and lead cross-functional workstreams.

Responsibilities

• Conduct market and competitive analyses to identify trends, white space opportunities, and positioning.
• Perform qualitative and quantitative customer research to uncover needs and validate opportunities.
• Synthesize research into insights and client presentations to drive executive decisions.
• Lead workshops and strategic discussions with clients and cross-functional teams.

Skills

Strategy consulting

Marketing strategy

Sales strategy

Transformation strategy

Innovation design

Financial modeling

Job description

Capgemini’s US CX Transformation team seeks a Senior Consultant to drive customer experience and marketing transformations for leading financial services and consumer brands. You will analyze markets, conduct client-focused research, and deliver strategic insights for executive decision-making.

The role emphasizes cross-functional collaboration, proposal development, and hands-on delivery across digital customer analytics and operating model design. Strong English communication required.