AI-Driven CX & Engagement Leader

Capgemini; New York (NY); On-site; USD 107,580 - 321,175; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

Retirement savings plans

Employee assistance programs

Job summary

Capgemini is searching for a Customer Engagement Solutions Leader in New York City to drive transformation in BPO and Financial Services. This role includes strategic responsibilities across customer engagement spanning voice and digital channels, enhancing processes through AI and analytics.

The ideal candidate will have over 18 years of experience, focusing on sales growth and commercial strategies. Join Capgemini to innovate customer experiences and work within a diverse and inclusive environment.

Qualifications

• Proven track record in sales growth and commercial strategy in the US market.
• Strong executive presence and ability to influence C-suite leaders.
• Deep expertise in customer experience and contact center transformation.

Responsibilities

• Build and close a strong pipeline supporting Intelligent Customer Operations.
• Drive AI automation and analytics to transform customer experience.
• Advise on workforce optimization aligned to service demands.

Skills

Sales growth

Customer experience

Client engagement

Digital transformation

AI and analytics

Education

18+ years of experience in sales and client engagement

Recent experience in consulting or business process services

Tools

RPA

AI

Analytics

Job description

Capgemini is searching for a Customer Engagement Solutions Leader in New York City to drive transformation in BPO and Financial Services. This role includes strategic responsibilities across customer engagement spanning voice and digital channels, enhancing processes through AI and analytics.

The ideal candidate will have over 18 years of experience, focusing on sales growth and commercial strategies. Join Capgemini to innovate customer experiences and work within a diverse and inclusive environment.