Senior Experience Product Manager – Digital Cancer Diagnostics

Thornton Tomasetti; Madison (WI); On-site; USD 78,000 - 156,000; Full time

Job summary

Abbott Cancer Diagnostics is seeking a Senior Experience Product Manager to lead digital customer journeys, collaborating with Engineering, Design and Business teams to define roadmaps and align solutions with customer needs and business objectives.

You will own epics, user stories, and acceptance criteria for key journeys, drive OKRs and KPIs, and mentor product managers on a digital-first strategy across multiple channels.

Qualifications

• Bachelor’s degree in Life Sciences, Engineering, Marketing, Business, or related field, or 6 years of related experience.
• 6+ years as Product Manager with at least 3 years in digital domains using Agile methods.
• Experience leading cross-functional teams to deliver products/services.
• Experience developing digital portals and SaaMD/healthcare software.
• Authorization to work in the United States without sponsorship.

Responsibilities

• Voice of the customer across journeys and channels to ensure digital needs are met and delivery teams are supported.
• Lead cross-functional teams to develop product strategy, partnering with Engineering, Business, Design, Market Research, Marketing and Customer Care.
• Define Epics and user stories, and establish acceptance criteria for journeys; prioritize the backlog.
• Drive journey-level OKRs, KPIs, measurement and reporting for product releases.
• Collaborate with Experience Design to produce Service Blueprints and integrated experiences across touchpoints.
• Participate in Scrum ceremonies and provide product expertise and guidance to the team.

Skills

Product management

Agile / Scrum

Cross-functional teams

Leadership

Stakeholder management

Communication

Education

Bachelor’s degree or higher

Tools

Product management tools

A/B testing tools

Job description

Abbott Cancer Diagnostics is seeking a Senior Experience Product Manager to lead digital customer journeys, collaborating with Engineering, Design and Business teams to define roadmaps and align solutions with customer needs and business objectives.

You will own epics, user stories, and acceptance criteria for key journeys, drive OKRs and KPIs, and mentor product managers on a digital-first strategy across multiple channels.