Senior Digital Experience Product Manager

Abbott; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Abbott is seeking a Senior Experience Product Manager within Cancer Diagnostics CX to define roadmaps and deliver digital customer journeys across channels. You will partner with engineering, design, market research, and care teams to align customer needs with business goals.

The role requires strong leadership to manage a team of product managers or business analysts, drive OKRs, and ensure value, usability, and scalable solutions across the customer lifecycle.

Responsibilities

• Facilitate and influence as "voice of the customer" for customer journeys for all outside stakeholders to ensure that their digital needs are considered and that the delivery teams are supported.
• Lead cross-functional teams to develop product strategy, partnering closely with Engineering, Business, Design, Market Research, Marketing and Customer Care teams.
• Lead evidence generation plan to ensure KPIs related to the product release are monitored and products support market needs and business growth.
• Facilitate collaboration with delivery teams, Experience Business Leads (i.e., the most senior Product Leadership accountable for the totality of a given Experience), to develop Journey-level digital Objectives & Key Results (OKRs), measurement and reporting.
• Facilitate collaboration with the Experience Business Lead and the Experience Design team to produce Service Design deliverables (e.g., Service Blueprints) that define journeys and experiences that are integrated, cross-touchpoint, cross-customer type, and cross-experience.
• Facilitate Journey-level experience and technical discovery with support from business partners, experience design, research, and delivery teams.
• Works with Experience Business Lead to adjust scope and roadmap - empowered to make final prioritization decisions for the digital products.
• Facilitate definition of Epics, and lead definition of User Stories, acceptance criteria for 1-2 Journeys - and ensure they are understood by delivery team.
• Lead feature grooming and backlogs prioritization to ensure product development is in line with strategy and OKRs, which includes and is balanced across new development, non-functional requirements, and other technical work that leverages OKR and KPI data, research, industry trends, etc.
• Supports the team in feature demos for stakeholders; provides product expertise, peer training, and consultation where necessary.
• Actively participate in all Scrum ceremonies.
• Consistent demonstration of exceptional leadership qualities, including but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.
• Effectively manage, support, and guide your team, including, but not limited to delegating tasks and responsibilities, assess

Job description

Abbott is seeking a Senior Experience Product Manager within Cancer Diagnostics CX to define roadmaps and deliver digital customer journeys across channels. You will partner with engineering, design, market research, and care teams to align customer needs with business goals.

The role requires strong leadership to manage a team of product managers or business analysts, drive OKRs, and ensure value, usability, and scalable solutions across the customer lifecycle.