Senior CX PMO Lead - AI & Hero Projects

EngineersOfAI; United States; Hybrid; USD 100,000 - 130,000; Full time

Job summary

Instacart is seeking a Senior Project Manager to lead large and extra-large strategic initiatives within the Customer Experience organization. This role requires autonomous judgment on complex challenges and collaboration with senior leaders in CX, Product, and Engineering.

You will be pivotal in driving AI foundational initiatives and owning various Hero Projects that shape customer interactions. A flexible work environment is provided, allowing you to thrive while supporting a transformative team.

Qualifications

• Demonstrated ability to lead large strategic initiatives with significant autonomy.
• Strong judgment for managing interconnected challenges without a clear playbook.
• Experience in project management within an AI-first environment.

Responsibilities

• Lead end-to-end delivery of large strategic initiatives.
• Drive the strategic initiatives for PMO's AI-enabled operating model.
• Partner with senior leaders across various teams for successful execution.

Skills

Leadership

Project Management

AI Capabilities

Cross-Functional Collaboration

Job description

Instacart is seeking a Senior Project Manager to lead large and extra-large strategic initiatives within the Customer Experience organization. This role requires autonomous judgment on complex challenges and collaboration with senior leaders in CX, Product, and Engineering.

You will be pivotal in driving AI foundational initiatives and owning various Hero Projects that shape customer interactions. A flexible work environment is provided, allowing you to thrive while supporting a transformative team.