Senior CX Insights Scientist — Consumer Experience Research

Kraft Heinz; Warrendale (Allegheny County); On-site; USD 89,800 - 112,200; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Flexible work arrangements

Job summary

Kraft Heinz in Warrendale, PA is seeking a Senior Scientist for CX Product Insights to lead consumer experience learning plans and product research for an assigned set of brands. You will define information needs and design fit-for-purpose research to guide product development from ideation to launch readiness.

You will partner with R&D, Marketing/Brand, Insights, Culinary, and external suppliers to convert learning into practical product and packaging decisions, delivering actionable,

Qualifications

• Bachelor’s degree required; advanced degree preferred in Engineering, Food Science, Physical Science, Consumer Behavior/Psychology, Industrial Design, or Marketing with a strong consumer research focus.
• 4+ years (BS) or 3+ years (MS) in consumer/product research or consumer experience roles supporting product development.
• Ability to translate consumer learning into actionable direction for product/packaging decisions.
• Experience with qualitative and quantitative research design, synthesis, and storytelling.
• Comfort with common research, survey/testing, and analysis platforms.

Responsibilities

• Provide consumer experience (CX) leadership for the assigned portfolio/projects.
• Lead day-to-day CX learning plan execution, aligning research to key business decisions.
• Ensure projects enter and exit development stages with clear CX direction and documentation.
• Design and execute qualitative and quantitative research focused on product and package experience.
• Identify actionable recommendations from CX research and synthesize findings across data sources.
• Translate consumer needs into clear product/packaging experience targets and requirements.
• Deliver decision-ready recommendations and drive cross-functional alignment.
• Manage external research suppliers: scoping, proposals, timelines, budgets, and quality.
• Lead multiple projects with prioritization and stakeholder communication.
• Ensure compliance with data integrity and privacy requirements.

Skills

CX leadership

Qualitative research

Quantitative research

Stakeholder management

Project management

Communication

Data analysis

Product research

Education

Bachelor’s degree

Advanced degree preferred (Engineering/ Food Science/ Physical Science/ Marketing)

Job description

Kraft Heinz in Warrendale, PA is seeking a Senior Scientist for CX Product Insights to lead consumer experience learning plans and product research for an assigned set of brands. You will define information needs and design fit-for-purpose research to guide product development from ideation to launch readiness.

You will partner with R&D, Marketing/Brand, Insights, Culinary, and external suppliers to convert learning into practical product and packaging decisions, delivering actionable,