Principal Scientist, CX Product Insights (Hybrid)

Kraft Heinz; Warrendale (Allegheny County); Hybrid; USD 104,000 - 130,000; Full time

Benefits offered by this job

Healthcare coverage

Wellbeing programs

401(k)

Job summary

Kraft Heinz in Warrendale, PA seeks a Principal Scientist for CX Product Insights to lead consumer experience research across portfolios, architect learning strategies, and translate consumer needs into product and packaging requirements. You’ll guide cross-functional teams toward consumer-centric decisions and elevate CX rigor through coaching and playbooks.

You’ll partner with R&D, Marketing, Insights, Analytics, and external suppliers to convert findings into practical product decisions,

Qualifications

• Bachelor’s degree minimum in a STEM/behavioral field or related.
• 6+ years in consumer/product research for BS, 5+ for MS, or 4+ for PhD in CX.
• Expertise across CX methods (qual and quant) for end-to-end study design.
• Ability to influence product/packaging decisions from consumer insights.
• Strong cross-functional leadership and stakeholder management.

Responsibilities

• Provide CX leadership for assigned portfolio/platforms and define information needs.
• Architect end-to-end CX learning plans (qual + quant) across development milestones.
• Serve as CX methodologist/ SME across learning phases.
• Translate consumer learning into experience requirements for product/packaging development.
• Lead high-stakes stakeholder readouts with clear, actionable implications.
• Coach scientists and partners to embed CX rigor across the function.
• Audit and standardize CX methods and analytics; document best practices.

Skills

CX research methods

Qualitative analysis

Quantitative analysis

Stakeholder communication

Cross-functional leadership

Study design

Vendor management

Education

Bachelor’s degree minimum

Advanced degree (MS/PhD)

Tools

Analysis tools

Dashboard/BI

Job description

Kraft Heinz in Warrendale, PA seeks a Principal Scientist for CX Product Insights to lead consumer experience research across portfolios, architect learning strategies, and translate consumer needs into product and packaging requirements. You’ll guide cross-functional teams toward consumer-centric decisions and elevate CX rigor through coaching and playbooks.

You’ll partner with R&D, Marketing, Insights, Analytics, and external suppliers to convert findings into practical product decisions,