Senior Customs Client Support Associate

Jobtailor; New Jersey; On-site; USD 85,000 - 110,000; Full time

Job summary

Jobtailor is seeking an experienced customs operations professional in New Jersey to act as a liaison between CHB Account Managers, clients, and brokerage operations. You will monitor shipments, identify issues, and drive proactive communications to resolve delays.

You will create and share performance metrics and client reports using Customs Navigator, while supporting onboarding and SOP updates. The role requires strong data analysis, advanced Excel/PowerPoint skills, and the ability to work

Qualifications

• Minimum 5 years of experience in Customs Brokerage Operations.
• Knowledge of CBP requirements and FDA/EPA/CPSC programs.
• Strong data analysis and ability to translate data into insights.
• Proficient in Excel and PowerPoint for reporting and presentations.
• Excellent written and verbal communication; able to collaborate across teams.

Responsibilities

• Act as a liaison between CHB Account Managers, clients, and customs brokerage operations to ensure seamless service delivery.
• Monitor shipment entries, identify exceptions or delays, and proactively communicate with internal teams and clients to resolve issues.
• Develop, maintain, and distribute performance metrics and client-facing reports using internal tools such as Customs Navigator.
• Support client onboarding activities, including documentation processes and operational setup.
• Coordinate and contribute to Quarterly Business Reviews (QBRs) with client stakeholders and internal teams.
• Collaborate with Account Managers on shipment tracking, entry follow-ups, and reporting to avoid service disruptions.
• Maintain and update SOPs while supporting compliance monitoring and staying aligned with evolving customs regulations.

Skills

Customs brokerage experience

Data analysis

Communication skills

Cross-functional collaboration

Excel & PowerPoint

Tools

Customs Navigator

Microsoft Excel

PowerPoint

Job description

Responsibilities

• Act as a liaison between CHB Account Managers, clients, and customs brokerage operations to ensure seamless service delivery
• Monitor shipment entries, identify exceptions or delays, and proactively communicate with internal teams and clients to resolve issues
• Develop, maintain, and distribute performance metrics and client-facing reports using internal tools such as Customs Navigator
• Support client onboarding activities, including documentation processes and operational setup
• Coordinate and contribute to Quarterly Business Reviews (QBRs) with client stakeholders and internal teams
• Collaborate with Account Managers on shipment tracking, entry follow-ups, and reporting to avoid service disruptions
• Maintain and update SOPs while supporting compliance monitoring and staying aligned with evolving customs regulations

Requirements

• Minimum 5 years of experience in Customs Brokerage Operations, with strong exposure to import processes
• Working knowledge of customs regulations, CBP requirements, and Partner Government Agencies (FDA, EPA, CPSC, etc.)
• Strong analytical skills with the ability to manage large data sets and translate data into actionable insights
• Advanced proficiency in Microsoft Excel and PowerPoint, with experience in reporting and data presentation
• Strong communication skills and ability to work both independently and collaboratively across cross-functional teams