Senior Customs Brokerage Coordinator

Alba Wheels Up International; Norfolk (VA); Hybrid; USD 33,000 - 44,000; Full time

Job summary

Alba Wheels Up International in Norfolk, VA, is seeking a Senior Customs Brokerage Coordinator to drive accurate customs processing for air and ocean shipments. You will classify goods, manage documentation, and coordinate with management to meet client requirements in a fast-paced hybrid role.

The ideal candidate has at least 4 years in customs brokerage, strong Excel and data-entry skills, and experience with Cargowise.

Qualifications

• Minimum of a high school diploma; an associate degree or higher preferred.
• 4+ years of experience in customs brokerage for air and ocean shipments.
• 2+ years of data entry in a professional office.
• Proficiency with Windows and Microsoft Office; Excel expertise essential.
• Familiarity with Cargowise and other customs software is a plus.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication; team player with independence.
• Knowledge of import business, customs brokerage, and drawback processing is a plus.
• Customs Broker's License, FTZ and CargoWise experience preferred but not required.

Responsibilities

• Process customs brokerage for air and ocean shipments, including data entry and import documentation.
• Classify goods using HTS across a broad range of commodities.
• Follow up on customs matters, resolve issues, and maintain records in systems like Cargowise.
• Assemble and file drawback entries with U.S. Customs, ensuring accuracy and compliance.
• Prepare and manage billing packages for customers.
• Maintain and update shared Excel and Google spreadsheets to track key data.
• Provide timely responses to customer and inter‑company inquiries, resolving problems.
• Save and organize electronic records of all documentation in Cargowise.
• Collaborate with management and internal personnel to meet customer requirements and maintain high service standards.

Skills

Data entry

Excel

Microsoft Office

Communication

Team player

Detail oriented

Organization

Google Docs

Cargowise

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Cargowise

HTS classification

Google Docs

Job description

CAREERS

Fast growing like your aspirations

Alba is the Customs and Logistics Authority. The success we bring to our customers means we’re looking for talented individuals to join our team. If your primary focus is on customer success, and you have experience in the customs brokerage, trade compliance, or logistics field, we want to speak with you. Review our currently available positions below to see if we have a role for you. Don’t see anything just yet? Contact us and tell us a little about yourself.

Let’s see what might be in our plan…

“I love that no two days are the same. Every day is a different puzzle to solve, and I get to work alongside incredibly talented people with decades of experience.” Matthew Micali

Key Account Manager “One of the things that has kept me engaged throughout my career at Alba is the dynamic nature of the business. The relationships I’ve built and the opportunity to contribute to our customers’ success have been especially meaningful.” Lori Rosario VP of Business Development

Position: Senior Customs Brokerage Coordinator Location: Norfolk, VA Job Id:207 # of Openings:2

Senior Customs Brokerage Coordinator

Location: Norfolk, VA In Office Presence: Hybrid

Join us as a Senior Customs Brokerage Coordinator and play a pivotal role in shaping Alba Wheels Up International’s future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level.

Company Mission & Values

Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information.

Our values guide our decision-making and shape a culture of accountability, growth, and customer‑centricity:

• Innovation: We encourage creative problem‑solving and continuous improvement in every department. Employees are empowered to propose new ideas, adopt emerging technologies, and challenge the status quo to drive operational excellence.

• Collaboration: Collaboration is at the heart of our success. Team members work cross‑functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect.

• Integrity: We pride ourselves on building a reputation of integrity, honesty and trust, while providing an unwavering focus on a high‑quality customer experience for our clients.

Job Description

Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and personnel to establish service criteria and meet customer requirements. Seeking an entry writer(s) to help us out with the following duties:

• Process Customs brokerage for air and ocean shipments, including data entry and preparation of import‑related documentation for submission to U.S. Customs and PGAs.

• Classify goods using the Harmonized Tariff Schedule (HTS) across a broad range of commodities.

• Follow up on Customs matters, resolve issues, and maintain accurate documentation and records in systems like Cargowise.

• Assemble and file drawback entries with U.S. Customs, ensuring accuracy and compliance.

• Prepare and manage billing packages for customers.

• Maintain and update shared Excel and Google spreadsheets to track key data for the Customs teams.

• Provide timely responses to customer and inter‑company inquiries, resolving problems efficiently.

• Save and organize electronic records of all documentation in systems such as Cargowise.

• Collaborate with management and internal personnel to meet customer requirements and maintain high service standards.

Qualifications & Requirements

• High school diploma or equivalent required; an associate degree or higher is preferred.

• Minimum of 4 years of experience in Customs brokerage for air and ocean shipments.

• Minimum of 2 year of data entry experience in a professional office environment.

• Proficiency in Windows and Microsoft Office Suite (Excel expertise is essential).

• Experience with Customs Brokerage software; experience working with Cargowise is a plus.

• Familiarity with Google Docs is a plus.

• Strong organizational skills and extreme attention to detail.

• Excellent communication skills (verbal and written).

• Must be a team player who can also work independently.

• Ability to thrive in a busy, fast‑paced environment.

• Knowledge of the import business, Customs brokerage, and drawback processing is a plus.

• Customs Broker's License, FTZ experience and CargoWise experience all preferred but not required

Alba Wheels Up International is an Equal Opportunity Employer

Pay Range:$23.56 - $33.65 per hour