Senior Customer Trust & GRC Leader

Nutanix; San Jose (CA); On-site; USD 180,000 - 230,000; Full time

Job summary

Nutanix is seeking a Senior Customer Trust Governance & Assurance Manager to advance customer trust practices across security, privacy, product compliance, and AI governance. The role leads complex assessments, maintains trust assets, and partners with Legal, Sales, Product Security, and Privacy to ensure accurate, defendable representations for customers and regulators.

The role emphasizes scalable processes, stakeholder collaboration, and proactive risk management to support strategic

Qualifications

• 7+ years of experience in cybersecurity, GRC, technology regulatory compliance/governance, technology risk, framework based compliance, or related fields.
• Experience supporting complex enterprise customer security assessments and customer due diligence activities including working knowledge of GRC portals and third party risk processes.
• Direct experience leading programs for cybersecurity and compliance frameworks such as NIST, US and Global public sector frameworks, SOC, ISO, CSA Star, SIG maintenance, and a strong aptitude for learning regulatory requirements or new frameworks.

Responsibilities

• Maintain operations and strategy for Customer Trust led initiatives and operations (e.g., maintenance of a SIG).
• Partner with stakeholders to identify, assess, and communicate the business impact of evolving customer assurance requirements, cybersecurity expectations, and emerging regulatory obligations.
• Maintain and improve customer-facing customer trust assets, including approved content, evidence packages, attestations, and trust-center materials.
• Lead complex customer security and compliance assessments, including questionnaires, evidence reviews, findings responses, and customer assurance discussions.
• Review customer-facing security, privacy, compliance, and AI governance representations for accuracy, consistency, supportability, and alignment with approved certifications, attestations, policies, and control documentation.
• Develop scalable processes, knowledge resources, and operating procedures to improve customer trust operations.
• Manage outsourced customer trust analyst enablement, quality review, and continuous improvement efforts for outsourced assessment support.
• Support strategic customer opportunities and complex diligence activities and partner with multiple Nutanix teams to coordinate cross-functional responses.
• Track and communicate trends, recurring customer requirements, operational metrics, and areas for process improvement.
• Partner with Sales, Legal, Product Security, Information Security, Privacy, Customer Support, and other stakeholders to support customer trust requirements.

Skills

Cybersecurity experience

GRC

Regulatory compliance

Risk management

Stakeholder communication

Program leadership

Audits & assessments

Education

Bachelor's degree in information technology, cybersecurity, risk management, or equivalent

Tools

GRC portals

Vendor management tools

Job description

Nutanix is seeking a Senior Customer Trust Governance & Assurance Manager to advance customer trust practices across security, privacy, product compliance, and AI governance. The role leads complex assessments, maintains trust assets, and partners with Legal, Sales, Product Security, and Privacy to ensure accurate, defendable representations for customers and regulators.

The role emphasizes scalable processes, stakeholder collaboration, and proactive risk management to support strategic