Director, Enterprise Tech Support & Solutions

Nutanix; Santa Clara (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Nutanix is seeking a senior leader to define the vision and scale the Product Support function for enterprise customers. You will build and lead a global team, drive hiring, capability development, and executive‑level governance to ensure delivery excellence.

You will establish architectural standards across ATS, HRIS, and ecosystems, guiding complex integrations and API‑driven solutions. Strong stakeholder management and a track record in high‑growth settings are essential.

Qualifications

• 10+ years of experience in enterprise SaaS, product implementation, and/or solution architecture.
• 5+ years in leadership roles, managing and scaling high‑performing teams.
• Proven track record of delivering complex, global enterprise implementations with measurable customer impact.
• Experience working with HR Tech ecosystems (ATS, HRIS, Talent platforms) is highly preferred.
• Executive presence with ability to influence at C‑level.
• Ability to operate in high‑growth, ambiguous environments and drive structured outcomes.
• Top‑tier consulting or enterprise transformation experience is a strong plus.
• Bachelor's or Master's degree in Computer Science or Engineering.

Responsibilities

• Define vision, operating model, and growth strategy for the Product Support function.
• Build and lead a global, high‑performing team with hiring and capability-building.
• Own end‑to‑end delivery outcomes for large enterprise accounts (implementations, expansions, optimization).
• Partner with senior customer stakeholders and executive leadership to drive adoption and value realization.
• Lead executive escalations and ensure governance across complex deployments.
• Set the bar for solution architecture and design across ATS, HRIS, and ecosystem platforms.
• Guide integration efforts involving APIs, data models, and enterprise‑scale integrations.
• Drive standardization through reusable frameworks, accelerators, and best practices.
• Establish metrics, capacity planning, forecasting, and resource optimization.

Skills

Enterprise SaaS

Leadership

Stakeholder management

Executive presence

Delivery excellence

Education

BSc/MS in CS or Engineering

Tools

APIs

SQL

JSON/XML

Python

Job description

Nutanix is seeking a senior leader to define the vision and scale the Product Support function for enterprise customers. You will build and lead a global team, drive hiring, capability development, and executive‑level governance to ensure delivery excellence.

You will establish architectural standards across ATS, HRIS, and ecosystems, guiding complex integrations and API‑driven solutions. Strong stakeholder management and a track record in high‑growth settings are essential.