Senior Customer Transformation Architect - End-to-End Delivery

Auger; Dallas (TX); On-site; USD 200,000 - 250,000; Full time

Job summary

Auger is seeking a Customer Solutions Architect in an in-office role to bridge customer supply chain realities with Auger’s autonomous operating system. You will lead end-to-end delivery from scoping to production launch, working directly with customer teams to translate constraints into clear product requirements.

You’ll prioritize ruthlessly and drive measurable value. You will partner with product, design, engineering, and science groups to ensure solutions ship and deliver impact.

Qualifications

• 8+ years of hands-on supply chain operations and/or technology experience at scale.
• Proven track record delivering complex projects in supply chain or tech implementations.
• Deep understanding of modern supply chain systems (ERP, WMS, TMS).
• Experience driving operational transformation, not just recommending it.
• Ability to travel to customer sites.

Responsibilities

• Own the end-to-end delivery of customer implementations from scoping through production launch.
• Engage with customer supply chain teams through discovery sessions and system reviews.
• Stress-test concepts and prototypes to catch edge cases before shipping.
• Translate operational challenges into actionable product requirements with clear use cases.
• Manage stakeholder expectations, timelines, and scope while aligning on outcomes.
• Act as translator between customer teams and Auger’s product, design, engineering, and science groups.
• Raise flags early when something won’t work in the field and drive corrective action.
• Drive adoption and measure success post-launch to realize value quickly.
• Spot expansion opportunities across workflows, business units, and use cases.
• Distill trends across customers into strategic insights that shape long-term strategy.

Skills

years of experience

project delivery

supply chain systems

operational transformation

travel to client sites

Job description

Auger is seeking a Customer Solutions Architect in an in-office role to bridge customer supply chain realities with Auger’s autonomous operating system. You will lead end-to-end delivery from scoping to production launch, working directly with customer teams to translate constraints into clear product requirements.

You’ll prioritize ruthlessly and drive measurable value. You will partner with product, design, engineering, and science groups to ensure solutions ship and deliver impact.