Senior Customer Tech Architect - Platform & Strategy

LogicMonitor; Raleigh (NC); Hybrid; USD 136,000 - 190,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision coverage

401K with company matching

Unlimited vacation policy

Job summary

LogicMonitor is seeking a Senior Customer Technical Architect to empower global enterprises. You will act as the primary technical contact, building relationships and understanding customer needs to provide expert guidance. This role includes solution design, troubleshooting support, and conducting trainings to optimize customer engagement with our AI-first hybrid observability platform.

The ideal candidate should have 3-8+ years of experience in technical roles and be proficient in IT infrastructure and DevOps. The position is based in Raleigh, North Carolina, and offers a competitive salary and comprehensive benefits.

Qualifications

• 3-8+ years experience in a similar technical role.
• Proficiency in IT Infrastructure, Compute, Storage, Networking, and Databases.
• Experience with virtualization, observability, and DevOps.

Responsibilities

• Act as primary technical contact for customers.
• Design scalable and robust technical solutions.
• Conduct trainings and workshops for customer teams.

Skills

Technical architecture

Customer engagement

IT Infrastructure

Cloud architectures

DevOps

Linux/Windows administration

Scripting (groovy, powershell, python, ruby)

Database management

Excellent communication skills

Project management

Job description

LogicMonitor is seeking a Senior Customer Technical Architect to empower global enterprises. You will act as the primary technical contact, building relationships and understanding customer needs to provide expert guidance. This role includes solution design, troubleshooting support, and conducting trainings to optimize customer engagement with our AI-first hybrid observability platform.

The ideal candidate should have 3-8+ years of experience in technical roles and be proficient in IT infrastructure and DevOps. The position is based in Raleigh, North Carolina, and offers a competitive salary and comprehensive benefits.