Senior Customer Tech Architect - Platform & Strategy

LogicMonitor; Chicago (IL); Hybrid; USD 136,000 - 190,000; Full time

Benefits offered by this job

Comprehensive health, dental and vision coverage

Unlimited vacation policy

401K with company matching

Job summary

LogicMonitor in Chicago is seeking a Senior Customer Technical Architect to empower enterprises using their observability platform. This role involves collaborating with various teams to align solutions with customer needs and eliminate technical barriers.

You'll design solutions, conduct training, and provide expert advice while building strong customer relationships. Candidates should have significant experience in IT infrastructure and possess strong communication skills while working in a dynamic, team-oriented environment.

Qualifications

• 3-8+ years experience required in a similar technical role.
• Strong understanding of enterprise systems, information, and data flows.
• Hands-on coding/scripting experience required.

Responsibilities

• Act as the primary technical point of contact for customers.
• Design scalable and robust technical solutions.
• Conduct Best-Practices training sessions for customers.

Skills

Technical advisory

Solution design and architecture

Customer engagement

Cloud-native architectures

Scripting (Python, PowerShell)

Troubleshooting

Communication skills

Tools

VMWare

Docker

SQL

Job description

LogicMonitor in Chicago is seeking a Senior Customer Technical Architect to empower enterprises using their observability platform. This role involves collaborating with various teams to align solutions with customer needs and eliminate technical barriers.

You'll design solutions, conduct training, and provide expert advice while building strong customer relationships. Candidates should have significant experience in IT infrastructure and possess strong communication skills while working in a dynamic, team-oriented environment.