Senior Customer Support & Training Specialist

Otodata; Canonsburg (Washington County); On-site; USD 42,000 - 65,000; Full time

Job summary

Otodata is seeking a Customer Support Representative to assist customers and handle complaints efficiently while meeting service standards. You will manage inquiries, process orders, and coordinate with sales and technicians across regions.

The role requires strong English communication, CRM knowledge, and the ability to train customers on portals and apps. A proactive, team-oriented attitude and multitasking skills are essential.

Qualifications

• Must have a high school diploma and 5 years of relevant experience.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Excellent English communication, both written and spoken.
• Experience with CRM software and customer service focus.

Responsibilities

• Respond to customer inquiries in writing and verbally.
• Process orders, quotes, and follow up on shipments.
• Provide product guidance and after-sales support.
• Deliver online training and assist with Nee-Vo app issues.
• Maintain timely responses to written inquiries (target <48 hours).
• Provide support to sales reps across regions and assist where needed.

Skills

Customer service

Time management

Multitasking

CRM software

English proficiency

Teamwork

Proactive attitude

Education

High school diploma

Five years experience

Tools

Microsoft Office

CRM software

Job description

Otodata is seeking a Customer Support Representative to assist customers and handle complaints efficiently while meeting service standards. You will manage inquiries, process orders, and coordinate with sales and technicians across regions.

The role requires strong English communication, CRM knowledge, and the ability to train customers on portals and apps. A proactive, team-oriented attitude and multitasking skills are essential.