Senior Customer Support Specialist - In-Store & Calls

Enterprise Mobility; Sturgis (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Assistance Representative Sr in Michigan to provide top-tier service for customers in person and over the phone. The role supports reservations, rate quotes, and inquiries at Sturgis and Coldwater locations, with duties spanning customer care, returns processing, and upselling protections.

The position offers a comprehensive benefits package and a schedule that includes weekdays with weekends off.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States without visa sponsorship.
• High School Diploma or GED required.
• Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related convictions in the past 5 years.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general questions; provide information and resolution for customers and other branches.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Process returns, check-ins and exit kiosk transactions.
• Explain rental terms and vehicle features; upsell optional protections, upgrades and fuels.
• Notify management of vehicle problems and required maintenance.
• Perform administrative and basic accounting tasks such as billing support and reports.

Skills

Customer service

Education

High School Diploma or GED

Job description

Enterprise Mobility is hiring a Customer Assistance Representative Sr in Michigan to provide top-tier service for customers in person and over the phone. The role supports reservations, rate quotes, and inquiries at Sturgis and Coldwater locations, with duties spanning customer care, returns processing, and upselling protections.

The position offers a comprehensive benefits package and a schedule that includes weekdays with weekends off.