Senior Car Rental Customer Care Specialist

Enterprise; Sturgis (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Assistance Representative Senior to support both in-person and phone-based customer interactions at Sturgis and Coldwater locations. You will handle reservations, rate quotes, and general questions, while delivering high-quality service and assisting with returns and billing tasks.

The role requires at least 1 year in customer service or sales, a high school diploma, and the ability to work at two Michigan offices.

Qualifications

• Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support.

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.

Skills

Customer service

Phone skills

Conflict resolution

Sales support

Education

High School Diploma or GED

Tools

MS Office

Job description

Enterprise Mobility is hiring a Customer Assistance Representative Senior to support both in-person and phone-based customer interactions at Sturgis and Coldwater locations. You will handle reservations, rate quotes, and general questions, while delivering high-quality service and assisting with returns and billing tasks.

The role requires at least 1 year in customer service or sales, a high school diploma, and the ability to work at two Michigan offices.